Kimiko Sherman
Fulton,NY
Summary
Dynamic Restaurant Manager with a proven track record at Dunkin Donuts, excelling in team management and customer engagement. Expert in operations management and staff training, fostering a culture of customer satisfaction. Successfully implemented feedback-driven improvements, enhancing service quality and operational efficiency. Adaptable leader committed to driving success in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Dunkin Donuts
03.2010 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
GED -
G. Ray Bodley High School
Fulton05-2006
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Operations management
- Point of sale (POS) system operation
- Organization and prioritization
- Complaint resolution
- Food service background
- Staff scheduling
- Customer loyalty
- Adaptable
- Supervisory skills
- Recruitment
Certification
- Serve It Up Safe! Certification – Serve It Up Safe!.
Timeline
Restaurant Manager
Dunkin Donuts
03.2010 - Current
GED -
G. Ray Bodley High School
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