Kimily Hall
Birmingham,AL
Summary
Experienced surgery scheduler with 20+ years in medical office support, skilled in procedure coordination, insurance verification, prior authorizations, and HIPAA compliance. Known for accurate scheduling, patient communication, and smooth care coordination.
Overview
24
24
years of professional experience
Work History
Surgery Scheduler
Urology Centers Of Alabama
07.2026 - Current
- Scheduled urology surgeries, aligning surgeon availability, operating room access, and patient readiness.
- Verified insurance requirements and obtained prior authorizations for surgical procedures.
- Coordinated preoperative instructions with patients, ensuring clear understanding of arrival and preparation steps.
- Maintained accurate scheduling records in electronic medical records and practice management systems.
- Communicated with clinical staff to confirm procedure details, equipment needs, and appointment changes.
- Rescheduled procedures promptly to reduce disruptions and support daily surgical workflow.
- Reviewed referrals and supporting documentation to prepare cases for surgical booking.
- Responded to patient inquiries professionally, providing timely updates on surgery logistics.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Updated daily operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Educated patients about surgeries and provided treatment plan documentation.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
Accounting/Payroll/HR
Serra Toyota and Hyundai
09.2023 - 07.2026
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Posting sales to accounts
- Payroll weekly and monthly
- Open enrollment and paying monthly medical premiums
- Monthly spreadsheets and excel
- Maintain unemployment documents
- Add new hires and terminating employees
Medical Secretary
Urology Centers Of Alabama
10.2002 - 09.2023
- Managed patient scheduling, coordinating appointments, procedures, and follow-up visits for urology providers.
- Maintained accurate medical records, updating charts and scanning documentation into electronic health record systems.
- Screened incoming calls, routing patient inquiries, prescription requests, and urgent messages to appropriate staff.
- Prepared referral packets, insurance forms, and prior authorization documentation for specialty care services.
- Attain imaging and pharmacy authorizations via website and phone.
- Front office check in and out patients
- Maintain EHR records
- Complete FMLA paper work
- Travel to other office locations
Education
High School Diploma -
Hewitt Trussville High School
Trussville, AL05-1994
No Degree -
Jefferson State Community College
Birmingham, ALSkills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Following up with patients
- Insurance verification
- Patient relations
- Checking in patients
- Office administration
- Software familiarity
- Data entry proficiency
- EMR updating
- Updating charts
- Verifying insurance
- Insurance pre-certifications
- Pre-authorization management
- Documentation scanning
- Pre-operative review
- Scheduling tests and procedures
- Patient scheduling
- Organization and time management
- CPT coding
- Appointment setting
- Patient referral
- Prescription refills
Timeline
Surgery Scheduler
Urology Centers Of Alabama
07.2026 - Current
Accounting/Payroll/HR
Serra Toyota and Hyundai
09.2023 - 07.2026
Medical Secretary
Urology Centers Of Alabama
10.2002 - 09.2023
No Degree -
Jefferson State Community College
High School Diploma -
Hewitt Trussville High School