Kim Jones
Client Success Manager
Omaha,NE
Summary
Goal-oriented Client Success Manager; known for strong team collaboration, adaptability, and commitment to achieving results. Proficient in using independent decision-making skills and sound judgement to positively impact business success. Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to the service of others; both clients and co-workers.
Overview
36
36
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Dental Practice Manager
Regency Dental
Omaha, NE
11.2023 - 05.2025
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
- Developed an effective employee performance evaluation system to provide constructive feedback and encourage continuous improvement among staff members.
- Improved communication between clinical staff members by establishing regular meetings focused on enhancing teamwork efficiency and providing exceptional patient care experiences.
- Managed payroll administration duties efficiently to minimize errors in timekeeping records or payment discrepancies.
- Ensured compliance with OSHA, HIPAA, and state regulations through regular audits, staff training, and policy updates.
Bertender
Various
Shawano, WI
03.2021 - 08.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized special events through attentive service, adapting quickly to varying needs of guests or clients, insuring an exceptional client experience.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Dental Practice Manager
Wolf River Dental
Shawano, WI
09.2015 - 11.2021
Dental Practice Consultant
Massengale & Associates Office Consulting
Tucson, AZ
04.2005 - 02.2008
Dental Chair-side Assistant
Dr. Allan Love
Bowie, MD
02.2003 - 11.2004
Dental Chair-side Assistant
Dr. Scott Huey
Kettering, OH
03.1999 - 10.2001
Dental Practice Manager & Chair-side Assistant
Dr. Dana Greenwald
Washington, DC
03.1994 - 06.1998
Dental Practice Manager
Dr. Richard Ramming, Jr.
Wichita Falls, Texas
03.1991 - 01.1993
Dental Practice Front Desk Manager
Drs. King, Mayerson, & Pope Orthodontics
Centerville, OH
01.1989 - 01.1991
Education
High School Diploma -
Kewaskum High School
Kewaskum, WI 09.1984 - 06.1988
Skills
Customer relations
Customer advocacy
Team leadership
Effective communication
Certification
CDA
Timeline
Dental Practice Manager
Regency Dental
11.2023 - 05.2025
BLS
05-2023
Bertender
Various
03.2021 - 08.2023
Dental Practice Manager
Wolf River Dental
09.2015 - 11.2021
Dental Practice Consultant
Massengale & Associates Office Consulting
04.2005 - 02.2008
Dental Chair-side Assistant
Dr. Allan Love
02.2003 - 11.2004
CDA
12-1999
Dental Radiation Health and Safety
12-1999
Dental Chair-side Assistant
Dr. Scott Huey
03.1999 - 10.2001
Dental Practice Manager & Chair-side Assistant
Dr. Dana Greenwald
03.1994 - 06.1998
Dental Practice Manager
Dr. Richard Ramming, Jr.
03.1991 - 01.1993
Dental Practice Front Desk Manager
Drs. King, Mayerson, & Pope Orthodontics
01.1989 - 01.1991
High School Diploma -
Kewaskum High School
09.1984 - 06.1988