Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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KIMLEE MINAFEE

Milwaukee,WI

Summary

Dynamic Patient Access Service Representative with a proven track record at Froedtert Hospital, excelling in insurance verification and patient confidentiality. Recognized for enhancing patient satisfaction and fostering effective communication. Adept at appointment scheduling and delivering exceptional customer service, ensuring a seamless experience for patients and healthcare teams alike.

Overview

20
20
years of professional experience

Work History

Patient Access Service Representative

Froedtert Hospital
04.2024 - Current
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.

Advanced Medical Support Assistant

Veteran Affairs
07.2023 - 06.2025
  • Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
  • Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
  • Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
  • Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.

HEALTH UNIT COORDINATOR

Froedtert Health
12.2009 - 06.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
  • Coordinated continuing education opportunities for healthcare team, ensuring up-to-date practices and compliance with current healthcare standards.

Scheduler Coordinator

Froedtert Health
11.2005 - 12.2009
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Education

Cornerstone High School
Milwaukee, WI
06-1994

Skills

  • Patient confidentiality
  • Insurance verification
  • Medical terminology
  • Appointment scheduling
  • Customer service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Access Service Representative

Froedtert Hospital
04.2024 - Current

Advanced Medical Support Assistant

Veteran Affairs
07.2023 - 06.2025

HEALTH UNIT COORDINATOR

Froedtert Health
12.2009 - 06.2023

Scheduler Coordinator

Froedtert Health
11.2005 - 12.2009

Cornerstone High School

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KIMLEE MINAFEE