Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Long (Ryan) Duong

Lake Worth,FL

Summary

I have a passion for creating delicious desserts, cakes and breads and have honed my skills over the years in various baking positions. I aim to provide high quality products and services to customers and am committed to maintaining the highest standards of food safety.

Overview

4
4
years of professional experience

Work History

Baker

Panera Bread
FL
08.2022 - Current
  • Produced a variety of breads, pastries, and desserts
  • Provided exceptional customer service by creating custom orders and helping customers choose the perfect baked goods
  • Ensured that all products were of the highest quality and safety standards.
  • Baked fresh bread and pastries for cafes and restaurants.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Maintained temperature, sweep and sanitation logs to document proper conditions.
  • Oversaw baking and cooking training to assist new staff members in professional development.

Salesperson

The Management
Boynton Beach, FL
08.2022 - 10.2022
  • Developed key customer relationships to increase sales.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Collaborated with team members to develop effective sales plans.

Team Member

Chipotle Mexican Gril
Greenacres, FL
04.2021 - 08.2022
  • Assisted staff with service and work-related activities including cleaning, cashiering, preparation of orders, and receiving calls
  • Successfully completed customer orders and requests on a daily basis.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Greeted customers upon entering the store with friendly demeanor.
  • Answered phone calls regarding inquiries about products or services.
  • Prepared reports on sales activities, customer feedback, and inventory status.

Warehouse Associate

Hearthside Food Solutions
Kentwood, MI
04.2020 - 04.2021
  • Warehouse associate at Hearside. Performed all warehouse laborer duties including picking, packing, counting, record keeping, and maintaining a clean area.
  • Consistently maintained picking/packing speeds in the 95th percentile.
  • Picked all orders with 100% accuracy despite high speeds.
    Maintained a clean work area, meeting 98% of inspection requirements.

Education

High school or equivalent, Standard Diploma -

Truong Vinh Ky Primary, Secondary & High School
08.2018

Skills

  • Complaint Resolution
  • Baking machinery operation
  • Knowledge of the baking chemistry
  • Teamwork
  • Attention to detail
  • Organization
  • Team player
  • Leadership
  • Cake decoration
  • Proficient in baking techniques and recipes
  • Knowledge of food safety regulations
  • Strong customer service skills
  • Excellent organizational and time management skills

Timeline

Baker

Panera Bread
08.2022 - Current

Salesperson

The Management
08.2022 - 10.2022

Team Member

Chipotle Mexican Gril
04.2021 - 08.2022

Warehouse Associate

Hearthside Food Solutions
04.2020 - 04.2021

High school or equivalent, Standard Diploma -

Truong Vinh Ky Primary, Secondary & High School

Similar Profiles

CREATE PROFILE
Kim Long (Ryan) Duong