Kimlyn Gray
Texico,NM
Summary
Dedicated professional with strong customer service skills and attention to detail. Proven ability to enhance client satisfaction and support efficient operations in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Doctors Technician
Stanton Optical
03.2025 - 03.2026
- Assisted customers in selecting eyewear, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
- Operated optical equipment to perform lens fittings and adjustments.
- Supported team in daily operations, ensuring efficient workflow and customer satisfaction.
- Provided technical support for optical devices, troubleshooting issues effectively.
- Educated customers on proper eye wear care and maintenance practices.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Assisted customers with frame selection and fitting for optimal vision correction.
- Maintained accurate inventory of optical products and supplies for seamless operations.
- Collaborated with team members to enhance customer service and resolve inquiries efficiently.
- Operated diagnostic equipment to assess and troubleshoot optical devices.
Training Manager
Loves Travel Stop & Country Store
01.2020 - 03.2025
- Developed and implemented training programs for new employees to enhance onboarding experience.
- Evaluated training effectiveness through feedback and performance assessments, ensuring continuous improvement.
- Collaborated with management to identify skill gaps and design targeted training solutions.
- Facilitated workshops and seminars to promote employee engagement and knowledge retention.
- Conducted needs analysis to align training initiatives with organizational goals and employee development plans.
- Managed compliance training sessions, ensuring adherence to industry regulations and safety standards.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Managed new employee orientation training process for more than 20 employees each year.
Home Care Supervisor
K Bee Home Care
02.2017 - 03.2020
- Supervised daily operations of home care services to ensure quality client care.
- Developed and implemented training programs for new home care staff.
- Coordinated schedules and assignments for caregivers to optimize service delivery.
- Monitored compliance with state regulations and company policies in home care practices.
- Evaluated caregiver performance through regular assessments and feedback sessions.
- Collaborated with healthcare providers to develop personalized care plans for clients.
- Led initiatives to enhance client satisfaction through improved communication strategies.
- Resolved conflicts between clients and caregivers, fostering a positive work environment.
- Cultivated strong partnerships with healthcare professionals such as physicians, therapists and other specialists to ensure cohesive treatment plans for patients.
- Fostered positive relationships with clients'' families through open communication channels, addressing concerns promptly, and involving them in care decisions whenever possible.
- Maintained compliance with federal, state, and local regulations governing home care services while ensuring operational excellence within the organization.
- Developed methods of tracking and measuring patient progress, enabling more data-driven adjustments to care plans and improved outcomes.
- Oversaw daily operations of multiple cases simultaneously while maintaining high standards of service delivery across all client engagements.
- Increased efficiency in documentation processes through the implementation of electronic health records and adherence to regulatory requirements.
- Promoted a safe and healthy environment for both patients and staff by enforcing infection control procedures and maintaining clean workspaces.
- Supervised daily operations of home care services, ensuring compliance with safety and quality standards.
- Developed training programs for caregivers, enhancing skill sets and service delivery effectiveness.
- Implemented scheduling systems to optimize caregiver assignments and improve patient care continuity.
- Conducted performance evaluations, providing constructive feedback to elevate team performance and accountability.
Jewelry World
Private Individual
01.2012 - 02.2017
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Oversaw performance evaluation of investment strategies, optimizing returns for clients.
- Conducted comprehensive financial research to inform investment decisions and strategies.
- Created detailed financial reports that highlighted portfolio performance and communicated results effectively to clients.
Education
High School Diploma -
Unm North Campus
Gallup, NM05.2007
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Customer interaction
- Cash handling
- Creative thinking
- Analytical thinking
- Self-motivated nature
Timeline
Doctors Technician
Stanton Optical
03.2025 - 03.2026
Training Manager
Loves Travel Stop & Country Store
01.2020 - 03.2025
Home Care Supervisor
K Bee Home Care
02.2017 - 03.2020
Jewelry World
Private Individual
01.2012 - 02.2017
High School Diploma -
Unm North Campus