Kim M Charles-Harris
Philadelphia,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
26
26
years of professional experience
Work History
Direct Care Worker
Annie Lucas
08.2019 - 09.2024
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Transported clients to medical and dental appointments to provide support.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
The Council of Jazz
Thelma Anderson
02.1999 - 03.2010
- Responded to customer requests for products, services, and company information. Greeting clients upon entery
- Exhibited high energy and professionalism when dealing with clients and staff. Scheduling appointments for staff and clients
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Graduate Certificate - Combat Medical /Front Desk
US Army Medicial School
10-1983
High School Diploma -
Hallahan / William Penn High
Philadelphia, PA06-1978
Skills
- Patient Care
- Problem solving
- Personal Hygiene Assistance
- Communication
Timeline
Direct Care Worker
Annie Lucas
08.2019 - 09.2024
The Council of Jazz
Thelma Anderson
02.1999 - 03.2010
Graduate Certificate - Combat Medical /Front Desk
US Army Medicial School
High School Diploma -
Hallahan / William Penn High
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