Kimmaya Chisolm
Palm Bay,FL
Summary
Dynamic insurance professional with expertise in policy sales, customer service, and client retention. Successfully drove a $30,000 revenue increase within the first four months as a licensed agent. Skilled in lead generation, CRM management, and building lasting client relationships. Recognized for exceptional communication, conflict resolution, and the ability to enhance overall client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property & Casualty Insurance Sales Agent
Sarpoolaki Insurance Agency
08.2024 - Current
- Conduct thorough assessments of clients' insurance needs, and provide expert advice on the best policies for their protection.
- Work closely with clients to ensure they understand their coverage, helping them make informed decisions, and building long-term relationships.
- Spearheaded sales by generating leads, presenting policy solutions, and securing client commitments.
- Manage renewals, address questions or concerns, and ensure timely follow-up to maintain high customer satisfaction levels.
- Maintained compliance with all regulatory requirements and ethical standards in the insurance industry.
- Maintained accurate documentation of all work performed.
Health Insurance Sales Agent
Select Quote Inc.
01.2021 - 01.2023
- Supported client enrollment by analyzing healthcare needs and financial goals to recommend suitable Medicare plans.
- Surpassed assigned sales goals by delivering exceptional performance.
- Built strong client relationships by providing ongoing support and answering questions throughout the policy lifecycle.
- Conducted follow-ups to ensure customer satisfaction and renewals, contributing to client retention.
- Identified cross-selling opportunities within existing customer accounts.
Customer Service Representative
Health First Health Plans
01.2019 - 01.2021
- Managed incoming calls to assist current and potential members with inquiries related to health insurance policies, benefits, and exclusions.
- Processed eligibility, enrollment, and disenrollment for members, ensuring compliance with insurance regulations.
- Educated members on insurance plan details, coverage options, and how to utilize benefits effectively.
- Guided clients to suitable in-network providers for optimal care.
- Collaborated with internal teams to resolve claims and billing issues.
- Collaborated with management team to implement new work procedures or policies.
- Maintained up-to-date knowledge of insurance plans and products, offering tailored solutions to clients.
Education
Bachelor of Science - Psychology
University of Central Florida
05.2019
Skills
- Strong Communication Skills
- Interpersonal Skills
- CRM Proficiency
- Insurance Software Proficiency
- Critical Thinking
- Problem Solving
- Lead Generation
- Detail-Oriented
- Marketing
- Conflict resolution
Certification
- 2-40 Health Agent License, FL - 2021
- 20-44 Personal Lines Agent License, FL - 2024
Timeline
Property & Casualty Insurance Sales Agent
Sarpoolaki Insurance Agency
08.2024 - Current
Health Insurance Sales Agent
Select Quote Inc.
01.2021 - 01.2023
Customer Service Representative
Health First Health Plans
01.2019 - 01.2021
Bachelor of Science - Psychology
University of Central Florida
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