Kimmeca Storey
Lansing,IL
Summary
Achieved high client retention rates by delivering outstanding service and fostering long-term relationships. Generated positive referrals through consistent communication and proactive problem resolution. Enhanced overall client experience by focusing on service quality and responsiveness.
Achieved improved student engagement and outcomes through effective management of 25-student groups. Maintained detailed records and promptly addressed concerns to enhance the learning experience. Cultivated strong communication and customer satisfaction in all interactions.
Overview
23
23
years of professional experience
Work History
Owner
Creative Touch Studio LLC
Markham, IL
09.2020 - Current
- Addressed customer inquiries through phone, email, and appointment platforms.
- Delivered expert consultation and addressed service concerns to enhance client satisfaction.
- Documented comprehensive records of client service preferences and appointment history.
- Assisted in scheduling appointments and managing billing processes. Supported inventory tracking and daily operational tasks. Helped maintain organization and efficiency in daily activities.
- Resolved service and scheduling issues to enhance client experience.
- Monitored and updated knowledge on products, services, and policies to ensure accurate recommendations.
- Assisted with bookkeeping tasks to maintain accurate financial records. Supported budgeting processes to ensure effective allocation of resources. Facilitated business communications to enhance team collaboration.
Instructor
John Amico School of Hair Design
Oak Forest, IL
12.2021 - 01.2026
- Facilitated effective communication by responding to student and client inquiries via multiple channels, including phone, email, and in-person.
- Facilitated a welcoming environment by providing efficient and friendly support to students and salon guests.
- Maintained comprehensive records of student achievements and support services to enhance educational outcomes.
- Identified and addressed student obstacles, delivering practical strategies to foster improved learning outcomes.
- Reviewed and analyzed curriculum standards and industry regulations to deliver informed guidance and support educational initiatives.
- Engaged with colleagues to develop strategies aimed at improving student retention and enriching overall experience.
- Managed classroom operations to foster an engaging and productive atmosphere for 25 students.
- Implemented communication strategies to promote understanding and ensure successful outcomes.
Customer Service Representative
Ajeeba Hair Design
Calumet City, IL
11.2007 - 08.2020
- Managed customer interactions efficiently to ensure seamless service delivery in a high-demand salon atmosphere.
- Coordinated walk-in client engagements, prioritizing professionalism and streamlined service delivery.
- Managed customer inquiries and maintained a high level of service, resulting in frequent positive feedback.
- Monitored inventory levels and enforced sanitation compliance to uphold health and safety regulations.
Stylist Assistant/Hair Stylist
Mena’s Hair Design
Lansing, IL
06.2003 - 11.2007
- Fast paced salon which I started as an Stylist assistant for multiple stylists, performing hair treatments, chemical treatments, shampooing, hair color, sanitation, and round brush drying before styling service. Later became a licensed Stylist where I built a strong clientele and achieved high customer satisfaction for hair services.
Education
Graduate - undefined
John Amico School of Hair Design
Oak Forest, IL01.2021
Graduate - undefined
John Amico School of Hair Design
Oak Forest, IL01.2005
Skills
- Utilized Microsoft Office and Google Workspace to support team collaboration and document management Assisted in organizing files and maintaining schedules to enhance productivity Contributed to the preparation of presentations and reports for team meetings
- Facilitated communication through email and online platforms Supported team collaboration by utilizing various digital tools Assisted in maintaining clear and effective messaging across channels
- Assisted in managing appointment scheduling and client interactions Supported team members in utilizing management systems effectively Facilitated communication between clients and service providers
- Mastered CRM systems including Zendesk, HubSpot, and Salesforce to enhance customer relationship management
Additional Information
Technical Skills
- Microsoft Office & Google Workspace
- Email & Online Communication Platforms
- Appointment & Client Management Systems
- Comfortable learning CRM systems such as Zendesk, HubSpot, and Salesforce
Timeline
Instructor
John Amico School of Hair Design
12.2021 - 01.2026
Owner
Creative Touch Studio LLC
09.2020 - Current
Customer Service Representative
Ajeeba Hair Design
11.2007 - 08.2020
Stylist Assistant/Hair Stylist
Mena’s Hair Design
06.2003 - 11.2007
Graduate - undefined
John Amico School of Hair Design
Graduate - undefined
John Amico School of Hair Design