Kimmlee Adams
Snellville,GA
Summary
With over 10 years of customer service experience, I have a proven track record of driving business growth, building strong relationships with key decision-makers, and achieving exceptional sales and customer retention. Recognized for my leadership, effective communication, and coding proficiency, I consistently exceed performance goals. As noted by Chandler Chambliss at North Shore LIJ, I am a top performer and one of the best teammates he has managed. Highly recommended for any customer-facing role.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Emory Decatur Hospital
01.2017 - 02.2024
- Plays a key role in billing, research, internal and external reporting, and regulatory compliance
- Works closely with physicians, clinical documentation improvement specialists, quality, and patient finance staff
- Facilitates accurate data for patient acuity, severity of illness, and quality outcomes
Patient Access Services
North Shore LIJ Hospital
04.2006 - 04.2016
- Obtains all financial demographic information from the discharge planner for the organization, as well as outside referrals
- Completes all required elements of the insurance verification form
- Notifies Nurses of any change in insurance information, as needed
- Acts as a liaison between verifications and reimbursement
- Provides information on all insurance coverage and any patient financial responsibility to the discharge planner
Customer Service Representative
Swissport Airline
10.2005 - 04.2016
- Check- in Passengers for their flight
- Work in the Immigration Department to assist passengers with filling out immigration and custom forms
Education
highschool -
Bridgeport
St.Catherine07.2002
Skills
- Microsoft applications skills
- Data analysis
- Quickbooks
- Quick Problem solver
- Staff training and development
- Exceptional organizational skills
- Deficiency detection
- Quality control tests
- Quality assurance background
- Operational budget forecasting
- Extremely quick learner
- Policy reinforcement
- Knowledge of quality systems
- Medical Insurance Rep
- Billing
- Efficient and detail oriented
- Crm Software
- Live chat support
- Zendesk
- Understanding customer needs
Timeline
Customer Service Representative
Emory Decatur Hospital
01.2017 - 02.2024
Patient Access Services
North Shore LIJ Hospital
04.2006 - 04.2016
Customer Service Representative
Swissport Airline
10.2005 - 04.2016
highschool -
Bridgeport