Kimmy Dinh
El Cajon,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
San Diego, CA
11.2005 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Responded to patient callbacks and phone-in prescription refill requests.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted physicians with patient exams, procedures, and treatments.
- Educated patients about medications, procedures and physician's instructions.
- Trained new medical assistants in clinic protocols and procedures.
- Provided outstanding customer service to patients both in-person and over the phone.
Dental Insurance Coordinator
Clairemont Pediatric Dental
San Diego, CA
07.2004 - 07.2022
- Verified patient insurance coverage and eligibility for dental services.
- Validated insurance and advised patients of benefits and coverage.
- Created and maintained accurate electronic records of all insurance claims and payments.
- Negotiated contracts with insurers on behalf of the dental practice in order to maximize reimbursement rates.
- Assisted patients in understanding their benefits packages, including co-payments, deductibles.
- Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.
- Evaluated different plans offered by various insurers to determine which would best meet the needs of new patients.
- Updated patient records when necessary due to changes in coverage or benefit levels.
- Advised management on strategies to improve efficiencies within the dental practice's billing department.
- Tracked overdue payments from insurance companies to ensure prompt reimbursement.
- Prepared detailed financial reports outlining accounts receivable status for each provider and insurer combination.
- Monitored expiration dates of existing policies and ensured timely renewals were completed accurately.
- Processed payments for insurance premiums and maintained accurate records of all transactions.
- Investigated any discrepancies between client's stated needs and actual coverage requirements.
- Maintained up-to-date knowledge of industry trends in order to provide customers with the best possible coverage options.
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
- Responded promptly to customer inquiries regarding billing issues or policy updates.
- Prepared invoices for payment processing according to established guidelines.
- Reviewed documentation submitted by clients prior to issuing insurance policies, ensuring accuracy and completeness.
- Created monthly summaries detailing key performance metrics associated with the company's insurance operations.
- Assisted in the preparation of insurance documents, including applications, claims forms and renewal notices.
- Analyzed weekly and monthly financial reports and reviewed accounts receivable reports and insurance contracts to facilitate revenue cycle management.
- Informed patients of claims status after filing insurance claims.
- Answered customer questions to maintain high satisfaction levels.
- Managed all payments processing, invoicing and collections tasks.
- Submitted claims to insurance companies.
Education
Associate of Science - Accounting
San Diego Mesa College
San Diego, CA05-2015
Associate of Science - Physical Therapy Assistance
San Diego Mesa College
San Diego, CA05-2008
Associate of Science - Medical Assisting
San Diego Mesa College
San Diego, CA05-2002
Associate of Arts - General Studies
San Diego Miramar College
San Diego, CA05-1996
High School Diploma -
Mira Mesa High School
San Diego, CA05-1994
Some College (No Degree) - Computer Science And Programming
San Diego State University
San Diego, CASkills
- Customer Service
- Fluent in Vietnamese
- Team management and supervision
- Data Entry and computer skills
- Patient-focused care
- Inventory Management
- Medical Terminology
- Patient Scheduling
- CPR
- Performance Tracking
- Training Coordination
- Patient Care Coordination
- Procedure Assistance
- Payment Collection
- Work Planning and Organization
- Team Leadership and Motivation
- Problem-solving abilities
- Team Development
- HIPAA Compliance
- Rules and regulations
References
References available upon request.
Timeline
Medical Assistant
Kaiser Permanente
11.2005 - Current
Dental Insurance Coordinator
Clairemont Pediatric Dental
07.2004 - 07.2022
Associate of Science - Accounting
San Diego Mesa College
Associate of Science - Physical Therapy Assistance
San Diego Mesa College
Associate of Science - Medical Assisting
San Diego Mesa College
Associate of Arts - General Studies
San Diego Miramar College
High School Diploma -
Mira Mesa High School
Some College (No Degree) - Computer Science And Programming
San Diego State University
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