KIM NGAN TIEU
Orlando
Summary
Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Float Personal Banker 1
Fifth Third Bank
01.2024 - 06.2025
- - Assist customers with their concerns and lead them to their financial goals by using active listening and critical thinking skill.
- - Handle inbound and outbound calls, provide a solution to the best of my ability within a certain time frame while I'm on calls.
- - Collaborate with other tellers to deliver an exceptional customer experience.
Float Customer Representative
Fifth Third Bank
08.2022 - 01.2024
- - Handle inbound and outbound calls to assist customers with their needs.
- - Help customers with their transactions behind the teller line.
- - Collaborate with other bankers to increase sales and smooth experience for customers.
- - Allocate customers’ problems and provide a solution to the best of my ability while complying to company’s rules and regulations.
- - Willing to take travel within 30 miles to assist branches that are currently short staffed.
Service Loaner Vehicle Coordinator
Holler Hyundai
03.2021 - 08.2022
- - Working together with the service advisers to provide an exceptional customer experience during checkout.
- - Input customers’ and vehicles’ information into the system.
- Organizing paperwork and inspecting vehicles for damages before and after service.
- - Dealing with insurance companies if there were any accidents, mishaps, or damages to the loaner vehicle.
- Classification: Internal Use
Cashier/Sales Associate
Sam’s Club
10.2017 - 03.2021
- - Cash handling and processing card payments from customers.
- - Provide excellent customer service through active listening and effective communication.
- - Working on different strategies to increase sales. Providing insight about different types of products also explaining the benefits of Plus membership and Sam’s Club credit cards.
Cashier
IFresh Market
09.2016 - 09.2017
- - Create exceptional guest experiences during the checkout.
- - Enter cash and card payments from sales and maintain a balanced drawer.
- - Using bilingual communication skill to provide correct information and benefits regarding to the product.
Education
Associate of Arts (A.A) -
Valencia College
05-2018
Skills
- Customer Service
- Computer Skills
- Active Listening
- Member support
- Time Management
- Cash Handling
- Client Interaction
- Financial Products
- Fraud prevention
- Issues resolution
- Financial services
Languages
Vietnamese
Native or Bilingual
Timeline
Float Personal Banker 1
Fifth Third Bank
01.2024 - 06.2025
Float Customer Representative
Fifth Third Bank
08.2022 - 01.2024
Service Loaner Vehicle Coordinator
Holler Hyundai
03.2021 - 08.2022
Cashier/Sales Associate
Sam’s Club
10.2017 - 03.2021
Cashier
IFresh Market
09.2016 - 09.2017
Associate of Arts (A.A) -
Valencia College