Kimoni Pollard
Tempe,AZ
Summary
Bringing warm, friendly demeanor and excellent communication skills. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Bar Louie
06.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Server
Main Event Entertainment
09.2017 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host/Cashier Team Lead
Dennys Restaurant
09.2015 - 08.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
No Degree - Business Administration And Management
Grand Canyon University
Phoenix, AZSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Creative mixology
- Mixology
- Hospitality and accommodation
- Fast learner
- Honest and dependable
Accomplishments
- Won "employee of the month" Award four months in a row for exceeding expectations with guests and establishment.
Certification
- ServSafe Alcohol - National Restaurant Association.
- Food Safety Manager Certification – National Registry of Food Safety Professionals.
Timeline
Server
Main Event Entertainment
09.2017 - 05.2019
Bartender
Bar Louie
06.2017 - Current
Host/Cashier Team Lead
Dennys Restaurant
09.2015 - 08.2017
No Degree - Business Administration And Management
Grand Canyon University
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