Kimora Contreras
Austin,TX
Overview
4
4
years of professional experience
Work History
Operations & Membership Services Lead
Townlake & Southwest YMCA
Austin, TX
01.2022 - Current
- Lead front desk operations for 100+ daily members, streamlining check-in process and improving overall member satisfaction.
- Implemented billing and registration improvements using Daxko and POS systems, reducing errors by 15%.
- Analyzed attendance and participation trends in Excel to inform program planning and improve member engagement.
- Supported promotional initiatives and event merchandising, boosting program engagement.
Growth & Sales Intern
HireRoger
Remote
01.2026 - 03.2026
- Supported sales outreach strategy and lead tracking initiatives, contributing to a 10% increase in pipeline activity.
- Conducted market research and analyzed sales performance to inform messaging and strategy improvements.
- Maintained CRM system organization, improving team efficiency and client engagement.
Youth Sports Coach (Volleyball & Basketball)
TownLake & Southwest YMCA
Austin, TX
01.2022 - 01.2025
- Designed structured training plans for 50+ athletes per season, improving skills and teamwork.
- Coordinated team schedules, communication, and equipment logistics, ensuring smooth operations.
- Developed and implemented training programs for youth athletes, enhancing skill development and teamwork.
Sales Associate Manager
CTX Volleyball Club
Austin, TX
01.2022 - 01.2023
- Managed high-volume tournament sales (200+ transactions) and inventory efficiently.
- Organized merchandise displays and executed promotional initiatives, increasing event revenue.
- Balanced cash drawers daily with 100% accuracy, ensuring financial accountability.
Education
Bachelor of Business Administration - International Business
St. Edward’s University
Austin, TX05-2028
Skills
- POS & Cash Management Systems
- Daxko Membership Platform
- Microsoft Excel: Data Analysis, Reporting, Formulas
- CRM Management & Sales Pipeline Tracking
- Google Workspace
- Inventory Management & Audits
ADDITIONAL INFORMATION
- Bilingual: English (Native), Spanish (Conversational)
- First-Generation College Student
- Eligible to work in the U.S. with no restrictions
Timeline
Growth & Sales Intern
HireRoger
01.2026 - 03.2026
Operations & Membership Services Lead
Townlake & Southwest YMCA
01.2022 - Current
Youth Sports Coach (Volleyball & Basketball)
TownLake & Southwest YMCA
01.2022 - 01.2025
Sales Associate Manager
CTX Volleyball Club
01.2022 - 01.2023
Bachelor of Business Administration - International Business
St. Edward’s University