Kimora Lane
Tempe,AZ
Summary
Customer service professional with a plethora of years of related experience seeking growth in a new role to leverage my skills in providing exceptional customer service, team leadership, and problem-solving for your company!
Overview
8
8
years of professional experience
Work History
Training Specialist
Loch Ness Group
Phoenix, AZ
09.2023 - Current
- Promoted from Client Rep. to Training Specialist within a remarkable 4 week timeframe.
- Demonstrated leadership, quick adaptability and effective communication skills by making improvements to work processes and helping to train others.
- Played a key role in the recruitment process by conducting interviews to build a high performing team aligned with partner development goals.
Client Representative
Loch Ness Group
Phoenix, AZ
09.2023 - 10.2023
- Consistently excelled in generating donations, consistently exceeding $2,000 in contributions per week.
- Processed donor contributions including tracking funds received and issuing tax receipts.
Cashier and Customer Service Associate
Hana Meds
Phoenix, AZ
04.2022 - 05.2023
- Provided unparalleled customer service while promoting the company's brand and educating customers on the company’s mission and values
- Proactively memorized over 55 company products and services
- Achieved a consistent ranking in the top 3 for sales performance among a team of 12 colleagues, showcasing my ability to drive revenue and meet sales targets.
Administrative Assistant/Receptionist
SunCrest HealthCare
Phoenix, AZ
12.2019 - 08.2021
- Managed the sign-in/out process for employees, residents, and visitors
- Answered phones, directed visitors, and took messages, addressing inquiries
- Completed customer insight reports and input over 12,000 units of sensitive data
- Maintained trust account records for over 50 residents
- Assisted residents in scheduling appointments and transportation
- Organized and processed mail.
Assistant Lead
Arizona Diamondbacks/Levy Restaurant
Phoenix, AZ
04.2017 - 09.2020
- Received the prestigious 'MVP Employee of the Season' award in September 2019 for exceptional leadership and a positive work ethic
- Ensured daily responsibilities were accomplished by employees on assigned work shifts
- Trained new hires on company-specific policies, procedures, and compliance guidelines
- Monitored inventory and submitted supply order forms
- Operated standard cooking equipment, handled customer complaints, and maintained a safe and sanitary work environment.
Call Center Agent
Dynata International Call Center
Tempe, AZ
09.2018 - 05.2019
- Conducted phone surveys and recorded responses accurately
- Successfully made over 250 calls per day on average, exceeding quota by 15%.
Hostess/To-Go
Native Grill & Wings
Phoenix, AZ
07.2016 - 11.2018
- Greeted guests, managed reservations, and resolved customer issues
- Assisted dining room staff in setting and clearing tables, serving beverages, and monitoring new employee training.
Education
High School Diploma -
Cesar Chavez High School
Laveen, AZSkills
- Attention To Detail
- Administrative Oversight
- Client Acquisition and Retention
- Conflict Mediation & Effective Communication
- Excellent Computer Skills
- Sales Expertise
- Typing Proficiency
- Work Task Prioritization
Accomplishments
- Recognized for outstanding performance and promoted from Client Rep to Training Specialist within 1 month, illustrating adaptability and strong contributions to the team.
- Led a team of 3 in exceeding sales goals, demonstrating effective leadership and collaboration skills.
- Recognized for outstanding customer service and organizational skills with the 'MVP Employee of the Season' award: voted by the majority of co-workers, leads, and supervisors, acknowledging my hard work and positive energy among peers.
Timeline
Training Specialist
Loch Ness Group
09.2023 - Current
Client Representative
Loch Ness Group
09.2023 - 10.2023
Cashier and Customer Service Associate
Hana Meds
04.2022 - 05.2023
Administrative Assistant/Receptionist
SunCrest HealthCare
12.2019 - 08.2021
Call Center Agent
Dynata International Call Center
09.2018 - 05.2019
Assistant Lead
Arizona Diamondbacks/Levy Restaurant
04.2017 - 09.2020
Hostess/To-Go
Native Grill & Wings
07.2016 - 11.2018
High School Diploma -
Cesar Chavez High School
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