Kimra Chace
Day Air Credit Union
Dayton
3
years of professional experience
I am caring, member-focused and committed to providing exceptional service with empathy, patience, and professionalism. I enjoy building positive relationships with members, listening to their needs, and helping them find the best financial solutions. I take pride in handling transactions accurately, resolving concerns efficiently, and creating a welcoming experience that reflects the credit union's values.
Work History
MSR1
1 Year- Demonstrated self-motivation by taking initiative on projects.
- Skilled at working independently and collaboratively in a team environment.
- Collaborated with team members on projects while also working independently.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Making sure members have a great experience when visiting our financial institution.
Customer Service Representative
1 Year 8 Months- Resolved customer complaints efficiently, ensuring high satisfaction levels through effective communication.
- Resolved customer complaints efficiently, ensuring high satisfaction levels through effective communication..
- Collaborated with team members to streamline workflow and enhance overall service delivery.
- Managed company's Quickbooks.
Education
GED
Skills
Customer engagement
Problem-solving
Teamwork and collaboration
Conflict resolution
Active listening
Accountability
Reliability
Flexible and adaptable
Timeline
MSR1
Day Air Credit Union
08.2025 - CurrentRead More
Customer Service Representative
Scott Bauer Roofing
12.2023 - 08.2025Read More
Roosevelt Center
GED
Read More