Open To Work
Kim T. Sunde
Fry's Food Stores
Mesa,AZ
Work Preference
Job Search Status:
Open to work
Desired Job Title
Certified Pharmacy TechnicianCertified Pharmacy Technician SupervisorCustomer Service SupervisorPrior Authorization Specialist
Work Type
Full Time
Location Preference
RemoteHybrid
Location:
Mesa, AZ
Open to relocation:
No
Minimum Desired Compensation
$56000/yr
Important To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offHealthcare benefitsPaid sick leave
17
Years of experience
Experienced Pharmacy Technician knowledgeable in mail order and retail pharmacy, eager to bring talent and expertise to the next opportunity. Successful in quickly and accurately processing prescription orders and building relationships with customers for sustained business growth and customer satisfaction. Team-oriented and dedicated to collaboratively delivering exceptional customer service
Work History
Senior Certified Pharmacy Technician
8 Years 4 Months- Provided high-impact patient support through exceptional customer service while managing fast-paced, high-volume retail pharmacy workflows.
- Built and sustained trust-based relationships with recurring patients through reliable service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Processed insurance claims and resolved adjudication issues using pharmacy system workflows.
- Prepared medications, labels, and packaging while maintaining strict compliance standards.
- Processed vaccination documentation and administered vaccinations in accordance with established procedures.
- Restocked automated medication dispensing equipment.
- Monitored inventory levels, rotated stock, and removed expired medications from shelves.
Pharmacy Technician - Doctor Call
2 Years 2 Months- Coordinated outbound communication with doctor offices to request prescriptions for patients and verify prescription information.
- Contacted patients to communicate order issues and coordinated resolution steps.
- Handled incoming calls to support customer and healthcare provider communication and resolve questions.
- Accurately entered prescriptions into computer system for processing, ensuring data integrity.
Order Processing Administrator
1 Year 6 Months- Reviewed order details and manually entered orders from small e-tail businesses for drop-ship customer fulfillment.
- Processed several hundred daily orders for all customers by preparing UPS/FedEx shipping labels and attaching labels to packing slips for warehouse packing.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Dispatcher
7 Months- Communicated clearly with drivers and customers to provide accurate arrival updates and job details.
- Coordinated service calls, prioritizing emergency roadside requests and assigning appropriate response units.
- Monitored call status, updating dispatch records and maintaining organized service logs.
Pharmacy Technician - Inbound Call Team
4 Years 7 Months- Responded to patient calls with efficiency and professionalism.
- Accurately documented, researched and resolved all prescription issues in a timely manner.
- Served as interim Team Lead, overseeing day-to-day team operations and directing task execution.
- Developed and conducted extensive training sessions for new and existing technicians to standardize technical skills.
- Met or exceeded service and quality standards every review period.
- Trained new technicians on workflow, dispensing procedures, and pharmacy software.
Education
Bachelor of Science - Management
Skills
Certified pharmacy technician
Strong problem solving aptitude
Timely and dependable
Excellent communication skills
HIPAA compliance
Customer Service Oriented
Excels in high-pressure situations
Independently motivated
Efficient learner of new concepts
Accurate data management
Proficient in simultaneous task execution
Pharmacy software knowledge
Timeline
Senior Certified Pharmacy Technician
Fry's Food Stores
06.2018 - CurrentRead More
Pharmacy Technician - Doctor Call
Express Scripts
04.2016 - 06.2018Read More
Order Processing Administrator
Trend Lab
09.2014 - 03.2016Read More
Dispatcher
Dick's Valley Service
02.2014 - 09.2014Read More
Pharmacy Technician - Inbound Call Team
Express Scripts
07.2009 - 02.2014Read More
Minnesota State University, Mankato
Bachelor of Science from Management
Read More