Kina Martin
Winston-Salem,NC
Overview
15
15
years of professional experience
Work History
Rural Carrier Associate
United States Post Office
10.2021 - 03.2022
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Increased safety awareness with thorough vehicle inspections and regular maintenance checks.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
Package Handler
FedEx
07.2019 - 09.2019
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Customer Service Agent
American Airlines
05.2007 - 04.2019
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Education
Bachelor of Arts - Psychology
University of North Carolina At Greensboro
Greensboro, NC05.1996
Timeline
Rural Carrier Associate
United States Post Office
10.2021 - 03.2022
Package Handler
FedEx
07.2019 - 09.2019
Customer Service Agent
American Airlines
05.2007 - 04.2019
Bachelor of Arts - Psychology
University of North Carolina At Greensboro