Kindra Brooks
Waldorf,MD
Summary
Adept at enhancing clinic efficiency and patient satisfaction, my tenure at Destiny Management Services showcased my strong organizational abilities and proficiency in medical terminology. I excel in staff training, critical thinking, and maintaining HIPAA compliance, contributing to a positive reputation and streamlined operations. My skill set ensures exceptional service and operational excellence in healthcare settings.
Overview
3
3
years of professional experience
Work History
Medical Clerk
Destiny Management Services
11.2022 - Current
- Gathered information from clients regarding associated medical providers.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Collaborated with administrative team members to implement new policies or procedures that improved overall clinic efficiency.
- Conducted data entry tasks related to patient demographics, insurance information, and clinical notes with precision for accurate recordkeeping.
- Contributed to clinic''s positive reputation by consistently delivering exceptional customer service to patients during their visit.
- Assisted in training new Medical Clerks on clinic protocols, contributing to cohesive teamwork among staff members.
Rural Mail Carrier Associate
United Postal Service
08.2022 - 11.2022
- Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
- Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
COVID-19 Screener
SHL Staffing Agency
02.2022 - 03.2022
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Oversaw in-person and curbside patient registration and processing.
- Contributed to community health efforts by providing essential COVID-19 screening services at various locations, such as schools and workplaces.
- Increased overall patient satisfaction through exceptional customer service during the screening process, addressing questions or concerns promptly.
GNA/CNA
Genesis HealthCare
08.2021 - 02.2022
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated smooth transitions between shifts through clear communication with colleagues regarding ongoing patient needs and concerns.
- Improved patient comfort by providing empathetic and compassionate care to residents in a long-term care facility.
- Monitored vital signs and reported any changes or concerns to supervising nurse, ensuring timely medical intervention as needed.
- Served as a reliable and dependable team member, consistently arriving punctually for shifts and demonstrating flexibility when staffing adjustments were necessary.
Education
High School Diploma -
Prince George's Community College
Upper Marlboro, MD08.2025
Skills
- Copying documents
- Strong Organizational Abilities
- Professional telephone etiquette
- Critical thinking abilities
- Active listening abilities
- Staff Training and Development
- Scheduling appointments
- Medical Terminology
- HIPAA Regulations
- EMR / EHR
Timeline
Medical Clerk
Destiny Management Services
11.2022 - Current
Rural Mail Carrier Associate
United Postal Service
08.2022 - 11.2022
COVID-19 Screener
SHL Staffing Agency
02.2022 - 03.2022
GNA/CNA
Genesis HealthCare
08.2021 - 02.2022
High School Diploma -
Prince George's Community College
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