Carmen Valles
San Antonio,TX
Summary
Accomplished Supervisor at ENT Clinics of SA, proficient in patient scheduling expertise and critical thinking abilities. Excelled in customer service and streamlining operations, demonstrating a strong commitment to continuous learning and regulations. Proven track record in improving workflow efficiency and maintaining high standards of professional communication.+
Overview
11
11
years of professional experience
Work History
Medical Clerk
Muscogee Staffing
San Antonio, TX
10.2023 - Current
- Communication between medical staff and patients through timely manner of messages and accurate documentation of phone calls.
- Consistently delivering exceptional customer service to patients during their visit.
- Gathered information from clients regarding associated medical providers.
- Reconciled end of day appointments and referrals.
- Maintained a clean, organized, and professional front desk area, creating a welcoming environment for patients upon arrival.
- Check patients in/out, scheduled, blocked, created appointments.
Medical Ckerk
Case Healthcare Solutions
San Antonio, TX
09.2020 - 09.2023
- Communication between medical staff and patients through timely manner of messages and accurate documentation of phone calls
- Consistently delivering exceptional customer service to patients during their visit.
- Gathered information from patients regarding associated medical providers.
- Reconciled end of day appointments and referrals.
- Maintained a clean,organized, and professional front desk area creating a welcoming environment for patients upon arrival .
- Check patients in/out, scheduled,blocked,and created appointments.
Scheduler
UT Health San Antonio
San Antonio, TX
02.2020 - 08.2020
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Answered phone calls and messages,scheduling appointments, and handling patient inquiries.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Supervisor
ENT Clinics of SA
San Antonio, TX
10.2013 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Insurance verification, reconcile referrals, schedule appointments.
Education
Certification -
Quest College
San Antonio, TX05.2011
High School Diploma -
St Francis Academy
San Antonio, TX05.1981
Skills
- Copying documents
- Strong Organizational Abilities
- Professional telephone etiquette
- Critical thinking abilities
- Scheduling appointments
- Continuous Learning Commitment
- Patient Scheduling Expertise
- Decision-Making Competence
- HIPAA Regulations
- Customer Service
Timeline
Medical Clerk
Muscogee Staffing
10.2023 - Current
Medical Ckerk
Case Healthcare Solutions
09.2020 - 09.2023
Scheduler
UT Health San Antonio
02.2020 - 08.2020
Supervisor
ENT Clinics of SA
10.2013 - 02.2020
Certification -
Quest College
High School Diploma -
St Francis Academy