Laquiesha Marshall
Olmsted County
Rochester,MN
2
Languages
1
Certification
8
years of professional experience
Human Services and Healthcare Professional experienced in administrative and medical functions within diverse settings. Delivered compassionate support and effective communication with patients, families, and healthcare professionals while managing sensitive information and documentation. Focused on continuous professional growth, with plans to pursue a Bachelor's Degree to enhance qualifications and contribute further to human services.
Work History
Medical Clerk
3 Months- Managed patient records using electronic health record systems to ensure accuracy and compliance.
- Coordinated appointment scheduling for healthcare providers, improving patient flow and reducing wait times.
- Processed insurance claims and verified coverage details to streamline billing operations.
- Trained new staff on office procedures and software applications to enhance team efficiency.
- Collaborated with healthcare professionals to facilitate seamless communication between departments.
- Oversaw inventory management of medical supplies, ensuring availability while minimizing waste.
- Help with assisting Mental Health check visits
- Make dental and doctor appointments for Inmates at the county jail
Health Unit Coordinator
3 Years 5 Months- Coordinated patient admissions and discharges, ensuring smooth transitions and optimal patient flow.
- Facilitated communication between patients, families, and healthcare providers to enhance care experience.
- Managed scheduling for multidisciplinary teams, optimizing resource allocation and improving operational efficiency.
- Implemented electronic health record updates, maintaining accuracy of patient information and compliance standards.
- Developed workflows for processing medical records, streamlining operations to reduce turnaround time.
- Led quality assurance initiatives to monitor compliance with healthcare regulations and improve service delivery.
- Analyzed workflow processes, identifying areas for improvement to enhance overall departmental performance.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
Surgical Technologist
4 Years 6 Months- Collaborated with surgical teams to ensure optimal workflow during operations, enhancing patient safety.
- Monitored sterile field adherence, maintaining compliance with infection control protocols throughout surgeries.
- Assisted in preparation and sterilization of surgical instruments and equipment for various procedures.
- Provided support in the setup of operating rooms, ensuring all necessary tools were available and organized.
- Educated new staff on best practices for instrument handling and surgical procedures, promoting team efficiency.
- Streamlined inventory management processes for surgical supplies, reducing waste and improving accessibility.
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Set up operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Evaluated existing protocols to identify areas for improvement, contributing to enhanced patient care outcomes.
Education
Associate of Applied Science - Human Services
Human Service in Child And Family Services - Human Services
Skills
HIPAA regulations
Document management
Computer software proficiency
Strong organizational skills
Time management
Staff training
Critical thinking
Decision making
Active listening
Professional telephone etiquette
Continuous learning
Copying documents
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved Mental Health issues which led to Inmates being released and continuing their care outside of the county Jail .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- TS- C - Surgical Technologist
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Medical Clerk
Olmsted County
05.2026 - CurrentRead More
Health Unit Coordinator
Mayo Clinic
12.2022 - 05.2026Read More
Surgical Technologist
Mayo Clinic
06.2018 - 12.2022Read More
Purdue University
Associate of Applied Science from Human Services
Read More
Purdue University
Human Service in Child And Family Services from Human Services
Read More