KINDRA EDWARD
Houston
Summary
Proactive sales leader with comprehensive experience in staff management and CRM utilization. Dedication to training and developing teams has consistently led to improved sales performance and robust client satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Manager
BABASUYA BAR & GRILL LLC
HOUSTON
03.2024 - Current
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Guided team members through effective sales strategies and in-depth product knowledge to improve overall performance.
- Analyzed market trends to identify opportunities for product promotion and expansion.
- Fostered relationships with key clients to ensure repeat business and loyalty.
- Collaborated with marketing team to create targeted campaigns that increased foot traffic.
- Managed inventory levels, ensuring optimal stock availability for peak sales periods.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Streamlined sales processes, enhancing overall operational efficiency within the bar and grill environment.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Processed sales transactions accurately, ensuring compliance with company policies.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
Clerical Associate
Memorial Hermann
Houston, TX
02.2020 - 09.2023
- Streamlined office activities to optimize workflow efficiency and achieve team objectives.
- Managed correspondence, ensuring timely communication with staff and external partners.
- Created comprehensive filing systems that significantly improved the speed and accuracy of document retrieval processes.
- Streamlined data entry processes, reducing errors and increasing overall productivity.
- Oversaw data entry accuracy and ensured timely record updates to facilitate improved operational workflows.
- Maintained inventory of office supplies, ensuring availability while controlling costs.
- Provided training to new clerical staff, fostering a collaborative team environment.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Coordinated and optimized scheduling of appointments and meetings, ensuring efficient use of executive time.
- Implemented process improvements that enhanced operational effectiveness within the department.
Patient Transporter
WELFARE NURSING SERVICES
Houston, TX
12.2016 - 07.2020
- Transported patients safely between departments, ensuring comfort and timely arrivals.
- Assisted healthcare staff with patient mobility needs, enhancing overall care experience.
- Maintained cleanliness and organization of transport equipment, promoting a hygienic environment.
- Collaborated with nursing staff to prioritize patient transport requests, improving workflow efficiency.
- Monitored and reported changes in patient conditions during transport, contributing to safety protocols.
- Trained new staff on effective transport procedures and safety standards, fostering team competency.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Provided emotional support to patients and their families during challenging times, fostering a positive hospital experience.
- Maintained strict hygiene standards in transport equipment, contributing to infection control.
- Promoted culture of safety within patient transport team through regular training sessions.
Education
Associate of Science - Business Management
Houston Community College
Houston, TX05-2028
High School Diploma -
ROSS S. STERLING
Baytown, TX05-2005
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Solution selling
- CRM software
- Operations
- Market intelligence
- Social media savvy
- Employee motivation
- Training and development
- Revenue optimization
Timeline
Sales Manager
BABASUYA BAR & GRILL LLC
03.2024 - Current
Clerical Associate
Memorial Hermann
02.2020 - 09.2023
Patient Transporter
WELFARE NURSING SERVICES
12.2016 - 07.2020
Associate of Science - Business Management
Houston Community College
High School Diploma -
ROSS S. STERLING