Summary
Overview
Work History
Education
Skills
Timeline
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Kinese Broomfield

Park Forest,IL

Summary

Detail-oriented Claim Associate with experience in claim handling, compliance, and customer solutions. Adept at monitoring claim volume, analyzing complaints, and ensuring regulatory adherence while collaborating across teams to resolve complex issues. Skilled in claim handling and multitasking across platforms. Recognized for initiative, problem-solving, and quality assurance in high-volume environments.

Overview

7
7
years of professional experience

Work History

Claim Specialist

State Farm
Richardson, Texas
03.2024 - Current
  • Manage and investigate claims, ensuring timely resolution.
  • Track and analyze claim trends, escalating high-impact cases to leadership.
  • Ensure accurate and timely routing of claims, reducing processing delays.
  • Communicate with policyholders, adjusters, and business partners to resolve disputes.
  • Maintain compliance with state, federal, and company policies regarding claim processing.

Fulfillment Center Associate

Amazon
Monee, IL
06.2023 - 01.2024
  • Monitored and managed high-volume order processing and troubleshooting technical issues.
  • Ensured compliance with safety and operational standards to maintain efficiency.
  • Maintained high productivity, consistently exceeding performance benchmarks.

Customer Support Specialist

Mahoney Environmental Services
Joliet, Illinois
09.2021 - 06.2023
  • Handled up to 60+ daily calls, resolving customer inquiries and service requests.
  • Created, updated, and audited customer orders and invoices for accuracy.
  • Investigated and resolved customer complaints, ensuring policy compliance.
  • Troubleshot technical system issues, preventing delays in service fulfillment.
  • Maintained strict confidentiality and adherence to data security protocols.

Personal Banker

Fifth Third Bank
Glenwood , IL
09.2017 - 09.2021
  • Managed client finances, opened and closed accounts, and provided financial guidance.
  • Conducted compliance audits on business accounts to ensure regulatory adherence.
  • Organized and led membership advantage events, enhancing client engagement.
  • Identified and escalated fraud and high-risk transactions to leadership for review.
  • Maintained confidential financial data, ensuring exceptional customer service.

Education

High School Diploma -

Bloom Trail High School
Chicago Heights, IL
05-2014

Consultative Selling Skills Certification

All Lines Adjuster License

Compliance & Regulatory Training

Skills

  • Complaint resolution & Root Cause Analysis
  • High-Volume Claims Handling
  • Compliance & Regulatory Adherence
  • Multi-tasking Across Technical Platforms
  • Customer Communication & Retention
  • Microsoft Office Suite (Excel, Word, Powerpoint, OneNote)

Timeline

Claim Specialist

State Farm
03.2024 - Current

Fulfillment Center Associate

Amazon
06.2023 - 01.2024

Customer Support Specialist

Mahoney Environmental Services
09.2021 - 06.2023

Personal Banker

Fifth Third Bank
09.2017 - 09.2021

High School Diploma -

Bloom Trail High School

Consultative Selling Skills Certification

All Lines Adjuster License

Compliance & Regulatory Training

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Kinese Broomfield