KINESHA REDMOND
Maywood,IL
Summary
Personable individual with a proven ability to lead in dynamic, fast-paced environments. Has 10+ years of experience developing solutions for complex problems, managing relationships, and implementing data-based process improvements.
Overview
12
12
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service
01.2013 - 06.2022
- Performed general maintenance of processing equipment ⋅ Transported processed mail to designated area ⋅ Trained lower-level PSEs on processing equipment and procedures ⋅ Processed 1000s of pieces of mail daily -manually and with processing equipment- in accordance with deadlines
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Responded to customer requests for products, services and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Afterschool Instructor
CIS Community School
05.2010 - 08.2013
- Instructed 15-20 students in various subjects utilizing highly individualized approach to accommodate multiple learning styles
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Emphasized safe working and classroom conditions and practices.
- Increased student participation by facilitating interesting and relevant events.
- Created and implemented written and oral assessments.
- Created guides and course materials to reiterate lecture information and help students.
Assistant Store Manager
Forever 21
03.2010 - 08.2011
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Managed 6+ employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries
Education
PMP — Project Management Professional Certification (In Progress -
Coursera
Some College (No Degree) -
Aurora University
Aurora, ILSkills
- Time Management
- Research and Analysis
- Complex Problem-Solving
- Relationship Management
- Deciphering customer needs and providing support based on findings
- Handling sensitive financial and personal identifiable information
- Maintaining performance and quality standards based on metrics
- Training peers on new technology, company protocol, and legal compliance
- Mail and Packages
- Strong Organization Skills
- Shipping and Receiving Proficiency
- Customer Experience
- Handling and Sorting Mail
- Daily Workflows
- Progress Tracking
- Performance Goals
Timeline
Mail Processing Clerk
United States Postal Service
01.2013 - 06.2022
Afterschool Instructor
CIS Community School
05.2010 - 08.2013
Assistant Store Manager
Forever 21
03.2010 - 08.2011
PMP — Project Management Professional Certification (In Progress -
Coursera
Some College (No Degree) -
Aurora University