King Awuku
Alpharetta,GA
Summary
To be a valuable asset with a healthcare organization as a results-driven transformational Leader/Consultant/Healthcare Management with the focus of providing advisory and operating services to each facility on a variety of Surgery, Acute Care, Trauma, Sterile Processing, outpatient techniques, Medical device handling and styles/skills that fit any daily schedule in representing a healthcare facility with a concentration in Surgery dept. Take-charge professional delivering executive support and team leadership to business operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Claims Analyst
Select Medical Corporation
, PA
02.2022 - Current
- Investigate and follow-up on all open balances for accounts that have received a payment or denial, or that are greater than 30 days from billing. Contact responsible party to establish reason for non-payment document in system all verbal and written communication relative to open account balance, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.
- Maintain consistent, productive, and timely follow-up, as often as is needed to collect on the account. Time between account follow up is not to exceed 30 days.
- Maintain a productivity of 100 to 150 accounts per day. This is subject to change based on volume changes and operational needs.
- Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed trends in claim patterns to identify potential problems that may lead to litigation or financial losses.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed, researched and evaluated customer claims to determine coverage under policy provisions or applicable laws.
OR Business Manager
Emory Johns Creek Hospital
Johns Creek, GA
05.2020 - 07.2022
- Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Analyzed complex financial information to offer recommendations to management, driving decision-making.
- Spearheaded strategic planning operations to coordinator proper allocation of resources in alignment with mission and capabilities.
OR BUSINESS MANAGER
Baptist Health Arkansas
Conway, AR
04.2017 - 04.2020
- Analyzing and reporting on competitive and regulatory threats to the business; Self-motivated, action-oriented, multi-tasking individual with a great sense of urgency and follow-through; Deep dive into analytics to discover trends and opportunities, and launch projects and programs from discovered insights; Identify inefficiencies and develop creative solutions; Excellent working knowledge of Salesforce or other CRM; Set-up business KPIs and reporting process to track business performance; Create and maintain accurate, easy-to-find documentation to ensure the success of teams
- Documents the functionality of the application to include workflows, configuration aspects, and differences between markets
- Strong presentation and report creation skills that are necessary to influence and guide leadership
- Support the strategy and decision-making committee to investigate products
- Help interview best-fit candidates for the organization.
Clinical Operations Manager
STERIS/IMS
, AL
04.2015 - 04.2017
- Work closely with identified Clinical Specialty Champions on the development of best practices that support continuous improvement through the ongoing monitoring of actual performance against internal and external benchmarking
- Assist surgeons, clinicians, and staff leadership with design, methodological, and analytical reporting issues
- Develop, and organize meaningful reporting based upon input from key customers to ensure effective exchange of information
- Provide technical and subject matter expertise relevant to value-based initiatives; make recommendations for appropriate tool use and integration, collaborate to develop strategic plans and documents in support of planning committee member-led initiatives.
Intern Manager
GBMC Hospital
Baltimore, MD
01.2013 - 03.2015
- Manages the surgical instrument inventory and supplies supporting departmental activities
- Work closely with identified Clinical Specialty Champion the s on the development of best practices that support continuous improvement through the ongoing monitoring of actual performance against internal and external benchmarking
- Assist surgeons, clinicians, and staff leadership with design, methodological, and analytical reporting issues.
- Facilitates the recruitment and selection of department staff
- Provides staff with ongoing feedback and documents appropriately including performance evaluations
- Develops a comprehensive departmental orientation for new staff.
- Provides or coordinates instructions and in-service on new products, procedures, and equipment to identify and prevent resource loss and maintain patient and staff safety.
- Develops and submits the department budget to the Director of Perioperative Services.
Assistant Director of Sterile Processing/Supply Chain Analyst
University of Maryland Medical Center
Baltimore, MD
11.2009 - 01.2013
- Monitors and reports equipment operational status
- Recommends equipment changes, upgrades, and additions to meet manufacturer's instructions for use (IFU) for all items processed
- Assures departmental standards of operation and policies are in compliance with regulatory and professional agencies, including but not limited to CMS, TJC, AAMI, AORN, and APIC
- Monitors and adheres to labor and expense budgets
- Maintains reports of inappropriate cycles for department performance and staff attendance
- Develops and submits the department budget to the Director of Perioperative Services
Education
MBA - Healthcare Management
Columbia Southern University
09.2020
Bachelor's degree - Business Management
Catholic Institute of Business and Technology
06.2009
Skills
- Issue Resolution
- Process Improvement
- Budget Creation
- Regulatory Compliance
- Business Leadership
- Performance Evaluation and Monitoring
- Team Leadership
- Budget Control
- Customer Service Management
- Recruitment and Hiring
- Revenue Forecasting
- Financial Statement Review
- Cost Reduction
- Finance and Accounting Oversight
- Quality Assurance
Certification
Medhost, Clarence, Assurance, Microsoft Applications, Tableau, Epsi, Health-based systems: SPM, Impress, Abacus, McKesson,Epic, Tdot, Sterile Processing Equipment, BLS CPR Healthcare Management Quality Assurance QA/QC.
Timeline
Senior Claims Analyst
Select Medical Corporation
02.2022 - Current
OR Business Manager
Emory Johns Creek Hospital
05.2020 - 07.2022
OR BUSINESS MANAGER
Baptist Health Arkansas
04.2017 - 04.2020
Clinical Operations Manager
STERIS/IMS
04.2015 - 04.2017
Intern Manager
GBMC Hospital
01.2013 - 03.2015
Assistant Director of Sterile Processing/Supply Chain Analyst
University of Maryland Medical Center
11.2009 - 01.2013
MBA - Healthcare Management
Columbia Southern University
Bachelor's degree - Business Management
Catholic Institute of Business and Technology
Similar Profiles
Kiran GurayaKiran Guraya
Physical Therapist at Select Medical CorporationPhysical Therapist at Select Medical Corporation
PETRA RIVERA-ALLENPETRA RIVERA-ALLEN
Insurance Verification Specialist at Select Medical CorporationInsurance Verification Specialist at Select Medical Corporation
Zoë MeederZoë Meeder
Customer Service Representative at Select Medical CorporationCustomer Service Representative at Select Medical Corporation
Kimberly StewartKimberly Stewart
Director of Business Development at Select Medical CorporationDirector of Business Development at Select Medical Corporation
Jack WilsonJack Wilson
Produce Clerk at PublixProduce Clerk at Publix