King Dillard
Honolulu
Summary
A seasoned hospitality professional, I excel in delivering exceptional customer service and maintaining high cleanliness standards, as demonstrated during my tenure at Baldamar. Skilled in guest engagement and efficient multitasking, I've significantly enhanced dining experiences. My proactive approach and ability to thrive under pressure set me apart, ensuring customer satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
Server
Baldamar
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Food Runner
Blue Note Hawaii
08.2022 - 04.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Busser
The Cheesecake Factory
07.2019 - 04.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Busser
The Old Spaghetti Factory International Inc.
01.2017 - 01.2018
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Education
High School -
Hopkins High School
Minneapolis, MN06.2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Customer service
- Safe food handling
- Menu memorization
- Food running
- Table bussing
- Tableside etiquette
- Guest seating
- Table setting
Timeline
Server
Baldamar
04.2024 - Current
Food Runner
Blue Note Hawaii
08.2022 - 04.2024
Busser
The Cheesecake Factory
07.2019 - 04.2022
Busser
The Old Spaghetti Factory International Inc.
01.2017 - 01.2018
High School -
Hopkins High School
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