King, Eileen
San Andreas,TX
Summary
Dedicated professional with expertise in client relationship management and problem-solving. Proven ability to enhance customer experiences and foster team collaboration to achieve sales targets.
Overview
9
9
years of professional experience
Work History
Personal Banker
IBC Bank
San Antonio, TX
05.2025 - Current
- Provided exceptional customer service by addressing client inquiries and resolving account issues efficiently.
- Executed daily banking transactions, ensuring accuracy and compliance with regulatory standards.
- Assisted clients in selecting financial products tailored to individual needs and goals.
- Educated customers on digital banking tools, enhancing their overall banking experience.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
Uber Driver
Uber
San Antonio, TX
06.2024 - Current
- Navigated city routes efficiently, ensuring timely passenger arrivals and departures.
- Maintained high customer satisfaction through exceptional communication and service delivery.
- Ensured vehicle cleanliness and compliance with safety standards for passenger comfort.
- Managed daily schedules effectively to maximize ride requests and minimize downtime.
- Analyzed feedback trends to identify areas for improvement in service quality and operations.
Asset Protection Team Leader
Nordstrom
San Antonio, TX
11.2023 - 01.2025
- Led asset protection initiatives to reduce inventory loss through effective team management and training.
- Developed and implemented strategies for enhancing safety protocols across retail locations.
- Enhanced asset protection strategies by implementing effective training programs for team members.
- Oversaw budget planning for the asset protection department, ensuring optimal allocation of resources while minimizing costs.
- Trained staff on theft prevention techniques, improving awareness and response times to incidents.
- Analyzed security data to identify trends, informing proactive measures against potential risks.
Asset Protection Supervisor
JCPenney
San Antonio, TX
03.2022 - 11.2023
- Provided support during internal and external audits, ensuring compliance with company policies and regulatory requirements.
- Participated in regional meetings with other Asset Protection Supervisors to share best practices and discuss industry trends.
- Conducted regular audits of inventory processes, ensuring compliance with company standards.
- Collaborated with law enforcement to address criminal activities impacting store operations.
- Developed emergency response plans for various scenarios such as robberies or natural disasters, ensuring staff preparedness in crisis situations.
Warehouse Worker
Amazon
San Antonio, TX
07.2020 - 01.2022
- Operated warehouse equipment, including forklifts and pallet jacks, ensuring safe and efficient material handling.
- Managed inventory control processes, maintaining accurate stock levels and minimizing discrepancies.
- Trained new team members on safety protocols and operational procedures to enhance workplace efficiency.
- Implemented process improvements that reduced order fulfillment times and increased overall productivity.
Banquet Captain
Hotel Valencia
San Antonio, TX
08.2017 - 01.2020
- Supervised banquet staff to ensure seamless event execution and exceptional guest experiences.
- Coordinated logistics for multiple events, optimizing setup and service efficiency.
- Trained new team members on service standards, enhancing overall performance and consistency.
- Managed inventory control for event supplies, reducing waste and ensuring availability.
Education
No Degree - Accounting And Finance
San Antonio College
San Antonio, TX01-2014
GED -
Gary Job Corps
San Antonio, TX03-2011
Skills
- Client relationship management
- Customer service
- Relationship building
- Cash handling
- Cross-selling products
- Time management
- Multitasking Abilities
- Leadership skills
- Problem-solving abilities
Accomplishments
Served Proudly, United States Army
- Veteran
- 2011-2017 (Active)
- 2017-2019 (Inactive)
Timeline
Personal Banker
IBC Bank
05.2025 - Current
Uber Driver
Uber
06.2024 - Current
Asset Protection Team Leader
Nordstrom
11.2023 - 01.2025
Asset Protection Supervisor
JCPenney
03.2022 - 11.2023
Warehouse Worker
Amazon
07.2020 - 01.2022
Banquet Captain
Hotel Valencia
08.2017 - 01.2020
No Degree - Accounting And Finance
San Antonio College
GED -
Gary Job Corps