KING KODUA
Bronx,NY
Summary
Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Transworld Systems Inc.
01.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services
IT Help Desk Agent
Borough Of Manhattan Community College
02.2020 - 01.2021
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Associate of Science - Health Sciences
07.2023
- 3.50 GPA
Skills
- Customer Service and Assistance
- Safety Regulations
- MS Office Proficiency
- Correcting Discrepancies
- Project Management
- Inbound and Outbound Calling
- Verbal Communication
- Analytical and Critical Thinking
- Data Entry
- Multitasking Abilities
- Dependable and Responsible
- Team building
Timeline
Customer Service Associate - Transworld Systems Inc.
01.2021 - Current
IT Help Desk Agent - Borough Of Manhattan Community College
02.2020 - 01.2021
Borough of Manhattan Community College of The City University of New York - Associate of Science, Health Sciences
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