Kingsley Lewis
Brooklyn,NY
Summary
Results-oriented professional in programming and database administration with expertise in SQL, Access, HTML, CSS, JavaScript, and ASP.NET. Specializes in automating processes, designing custom tools, and delivering insights through data visualization in Tableau. Experienced in process optimization and technical troubleshooting, fostering client relationships, and collaborating with cross-functional teams to implement effective solutions.
Overview
17
17
years of professional experience
Work History
Shipment Management Coordinator
Ryder Logistics
01.2015 - Current
- Designed and implemented SQL-based Access database and automated Excel macros to streamline shipment tracking, enhancing data accuracy and operational efficiency.
- Organized daily logistics schedules for Ryder operations and transportation teams to ensure timely deliveries.
- Monitored shipment status through warehouse management and dispatch systems to maintain accurate records.
- Prepared management reports for staffing, delivery, and service updates.
- Developed interactive Tableau dashboards to provide real-time performance metrics, enabling upper management to make informed, data-driven decisions.
Senior Clerk
Santander
01.2014 - 01.2015
- Automated dealership spreadsheet updates by using data validation tools and formulas, cutting manual entry errors and improving workflow speed.
- Supported dealership record audits, spotted discrepancies, and completed corrective updates to strengthen data accuracy and organize records across departments.
- Reviewed documents for accuracy and compliance with policies.
- Processed customer account requests through Santander banking procedures and systems.
- Maintained confidential branch and back-office transaction records.
Call Center Representative
DSS Research
01.2010 - 01.2013
- Conducted outbound survey calls using DSS Research scripts and CATI systems.
- Verified respondent information and updated contact records in call center databases.
- Utilized customer relationship management (CRM) systems to organize participant information and manage follow-up communication, enhancing data tracking for future studies.
- Explained research questions clearly while maintaining professional phone etiquette.
- Collected, processed, and analyzed survey data to ensure accuracy and consistency for critical market research initiatives across diverse industries.
Sales Associate
Primerica
01.2013
- Assessed client financial needs using advanced analytical tools and recommended customized insurance solutions, resulting in improved client satisfaction and consistent sales growth.
- Provided detailed information to clients about Primerica financial products and service options during consultations.
- Coordinated and managed scheduling of client appointments for life insurance and financial needs reviews to ensure timely consultations.
- Provided assistance to families by answering policy questions and processing account updates to ensure accurate information.
- Maintained up-to-date client records through efficient database management systems, ensuring compliance with industry regulations and bolstering data security.
Education
Master - Information System Management
Keller Graduate
Irving, Tx01-2025
B.S - Computer Information Systems
DeVry University
Irving, TX06-2012
Skills
- Shipment Tracking and Tracing
- SQL Database Management
- Data Analysis and Reporting
- Data Analysis Tools
- Supply Chain Analytics
- Logistics Process Optimization
- Process Improvement
- Database management
- Analytical Problem-Solving
- Team Collaboration
- Microsoft Office Suite Proficiency
- Customer Relationship Management
- Client Relationship Management
- Business-to-Business Sales
- Effective Communication Skills
Timeline
Shipment Management Coordinator
Ryder Logistics
01.2015 - Current
Senior Clerk
Santander
01.2014 - 01.2015
Sales Associate
Primerica
01.2013
Call Center Representative
DSS Research
01.2010 - 01.2013
Master - Information System Management
Keller Graduate
B.S - Computer Information Systems
DeVry University