Kiniel Thompson
Indianapolis,IN
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Talented Software Developer equipped with great coding, debugging and project management abilities. Accomplishes project goals consistently with elegant, scalable code. Works great with team members under Agile and Scrum frameworks.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
Holiday Inn Express Hotel
Indianapolis, IN
11.2023 - Current
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Leveraged Opera skills to input and compile data gathered from various sources.
Hotel Clerk
Best Western Plus Hotel
Indianapolis, IN
11.2021 - 11.2023
- Kept track of reservations by using the hotel's computerized reservation system.
- Participated in training sessions related to customer service techniques and hospitality standards.
- Processed guest payments for room charges, food and beverage charges and phone charges.
- Kept records of room availability and guest accounts, manually or using computers.
- Performed daily audits of front desk operations such as cash drawers and shift logs.
- Assisted guests at check-in, providing information on various services within hotel.
- Communicated effectively with other departments within the hotel such as housekeeping, maintenance.
Software Developer Intern
Rubaroc
Indianapolis, IN
01.2022 - 05.2023
- Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions.
- Collaborated with other developers on design, coding, and debugging tasks.
- Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
Education
High School Diploma -
Center Grove High School
Greenwood, IN06-2022
Some College (No Degree) - Computer And Information Sciences
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Guest Relations
- Correspondence Management
- Auditing
- Computer Skills
- Interface Design and Implementation
- Problem-Solving
- Software Development
- SwiftUI Specialist
Accomplishments
- Finished High School with a four years scholarship to study software development
- Six consecutive honors roll
- picked for the national honors award and covention
Certification
conventionenses
Timeline
Hotel Front Desk Clerk
Holiday Inn Express Hotel
11.2023 - Current
Software Developer Intern
Rubaroc
01.2022 - 05.2023
Hotel Clerk
Best Western Plus Hotel
11.2021 - 11.2023
High School Diploma -
Center Grove High School
Some College (No Degree) - Computer And Information Sciences
Ivy Tech Community College of Indiana