Kinsey Hines
Lubbock,TX
Overview
5
5
years of professional experience
Work History
Front Lead / Student Manager
Texas Tech University / CFA RCOBA
Lubbock, TX
11.2021 - Current
- Led and managed team members.
- Trained new employees on company policies and procedures.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Handled customer service transactions and customer complaints
- Prepared lemonades, teas, milkshakes, and coffees.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front.
- Prepared and bagged food orders.
- Prepared fried chicken sandwiches, grilled sandwiches, fries, salads, and fruit.
- Maintained a clean and inviting area, contributing to an enjoyable experience for customers.
Barista
Texas Tech University / Starbucks Honors
Lubbock, TX
05.2024 - 08.2024
- Hot and cold bar.
- Prepared and warmed food items.
- Ground and brewed coffee.
- Cleaned counters, machines, utensils, and pitchers.
- Worked the register and took customer orders.
- Restocked milk, coffee, add-ins, teas, and juices.
Crew Member
Raising Cane's
Lubbock, TX
07.2021 - 10.2021
- Maintained a clean front counter and dining area.
- Greeted customers and performed table touches.
- Took customer orders at front counter and drive-thru.
- Brewed teas and mixed lemonades.
- Dispensed sauce and mixed/packaged coleslaw.
- Juiced lemons.
- Fried chicken and dropped fries.
- Buttered and toasted texas toast.
- Handled credit card and cash transactions in the drive-thru.
Education
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX12-2025
Skills
- Customer service
- Teamwork and collaboration
- Team leadership
- Problem resolution
- Staff management
- Staff training
- Decision-making
- Task delegation
- Time management
- Dependable and responsible
- Attention to detail
- Critical thinking
Timeline
Barista
Texas Tech University / Starbucks Honors
05.2024 - 08.2024
Front Lead / Student Manager
Texas Tech University / CFA RCOBA
11.2021 - Current
Crew Member
Raising Cane's
07.2021 - 10.2021
Bachelor of Arts - Psychology
Texas Tech University