- Live Music
- Acting and Theater
- Dance
- Avid Reader
Kinsley Evans
Columbia,WI
Summary
Developed exceptional leadership and customer relations skills in high-paced customer service environment, seeking to transition into new field. Personable and results-driven individual with excellent interpersonal skills and positive attitude. Demonstrated ability to manage teams and resolve complex issues with efficiency. Looking to leverage these transferable skills to drive success in new role. Capable of creating impactful department experiences and fostering team success.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Rebel Dogs
11.2023 - Current
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Researched and corrected customer concerns to promote company loyalty.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Barista
Scooter's Coffee
05.2023 - 10.2023
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Education
Bachelor of Arts - Philosophy
College of Charleston
Charleston, SC05-2028
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Google Sheets
- Time management
- Team building and leadership
- Exceptional interpersonal communication
- Project management
- Research and due diligence
- Data Collection
Interests
Timeline
Customer Service Manager
Rebel Dogs
11.2023 - Current
Barista
Scooter's Coffee
05.2023 - 10.2023
Bachelor of Arts - Philosophy
College of Charleston
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