Kiono Servin
Oxnard,CA
Summary
Dynamic Dispatcher with proven expertise at Western Precooling, excelling in customer service and conflict resolution. Skilled in dispatch software and data entry, I consistently met performance metrics while fostering teamwork and enhancing operational efficiency. My proactive approach to problem-solving and effective communication ensured timely deliveries and strong professional relationships.
Overview
10
10
years of professional experience
Work History
Dispatcher
Western Precooling
02.2015 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Education
High School Diploma -
Hueneme High
Oxnard, CA06.2013
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Time management
- Prioritizing calls
- Problem-solving
- Customer relationship management
- Team collaboration
- Record keeping
Timeline
Dispatcher
Western Precooling
02.2015 - Current
High School Diploma -
Hueneme High