KIOSHA SMITH
Dawson,GA
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
10
10
years of professional experience
Work History
Administrative Manager
Luxury Tax And Accounting
01.2018 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Organized and updated databases, records and other information resources.
- Coordinated office events, seminars and meetings for staff and clients.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations
- Updated reports, managed accounts, and generated reports for company database
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
Call Center Customer Service Representative
State Farm
03.2016 - 12.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Detailed payment options and explained price, receipt and billing details to customers.
- Met customer call guidelines for service levels, handle time and productivity.
Quality Control Inspector
Dongwon Autopart Technology
04.2015 - 03.2016
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Resolved customer complaints by investigating problems and developing solutions.
- Examined products for imperfections and defects.
- Updated quality control records and reports.
- Inspected quality of products, taking note of functionality, appearance and other specifications
Warehouse Associate
Petsmart DC
03.2013 - 01.2015
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Consistently lifted materials weighing as much as 50 pounds
Education
Bachelor of Arts - Currently Pursuing
University of North Georgia
Gainesville, GAHigh School Diploma -
Newnan High School
Newnan, GA05.2005
Skills
- Business Administration
- Office Management
- Mail Handling
- Strategic Planning
- Daily Ledgers
- Office Supplies and Inventory
- Administrative Support
- Team Collaboration
- Administrative Arrangements
- Microsoft Office
- Company Representation
- Administration Management
- Active Listening
- Conflict Resolution
- Quality Control
- Loading and Unloading
- Material Handling
- Order Picking and Processing
- Operations Support
- Documentation and control
- Office administration
Timeline
Administrative Manager
Luxury Tax And Accounting
01.2018 - Current
Call Center Customer Service Representative
State Farm
03.2016 - 12.2017
Quality Control Inspector
Dongwon Autopart Technology
04.2015 - 03.2016
Warehouse Associate
Petsmart DC
03.2013 - 01.2015
Bachelor of Arts - Currently Pursuing
University of North Georgia
High School Diploma -
Newnan High School
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