Kiplan rathbone

Summary/Objective:
Primarily responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations while using the most efficient and cost-effective processes possible.

Essential Functions:

• Probes customers for information to determine the proper quantity, mix, delivery time, and job site location for each order. Also, make note of any special or unusual customer requests.
• Suggests value-added products to customers to enhance product performance based on the nature of the customer’s job.
• Advises customers of any potential issues/concerns regarding product orders such as load limits, scheduling conflicts, vehicle weight limitations, etc.
• Enters the customer order timely, accurately and completely into the dispatch system.
• Schedules mixer trucks to ensure maximum utilization and efficiency while meeting the needs and expectations of customers.
• Generates accurate and complete delivery tickets to the plant manager in a timely manner.
• Communicate with mixer drivers, plant managers, production managers, and operations managers on a frequent and regular basis to avoid or address issues, concerns or problems.
• Monitors mixer truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilization.
• Works closely with operations to ensure drivers are in compliance with local, state, and federal DOT guidelines and regulations.
• Works closely with remote dispatch offices to move equipment and people to meet customer demands.
• Attends sales meetings to get/give information regarding the scheduling of plants and equipment to meet customer needs.
• Adjust the dispatch schedule as needed to reflect current and accurate information.
• Communicate with the plant manager daily to advise of mixer driver start and finish times.
• Other duties as assigned by the manager or another member of the management.