Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Kira Bailey

Greensboro,North Carolina

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Sales Associate

Suntan City
02.2024 - Current
  • Used in-store system to locate inventory and place special orders for customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

VIP Bottle Server

Mirage
01.2022 - 03.2024
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
  • Checked guests' identification before serving alcoholic beverages.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Cleaner

Djm Cleaning
11.2023 - 01.2024
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Food Service Worker

Tropical Smoothie
07.2019 - 11.2019
  • Utilized POS system to receive and process food and beverage orders.
  • Reduced wait times for guests by expediting food delivery from kitchen to tables.
  • Developed and maintained positive relationships with customers to enhance service.
  • Streamlined food preparation processes for increased efficiency and reduced waste.

Host

Longhorns Steakhouse
04.2019 - 06.2019
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Provided patrons with estimated waiting times during peak service hours.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Manger

Tobacco And Vape
03.2017 - 04.2019
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recommended retail products for at-home use.
  • Pulled inventory to meet retail and wholesale order requirements.

Education

High School Diploma -

Northwest Guilford High School
Greensboro, NC
2019

Skills

  • Cold-calling
  • Problem-Solving
  • Sales trends
  • Reliable and punctual
  • Supply Restocking
  • Relationship Building
  • Team building
  • Cleanliness standards
  • Problem-solving aptitude
  • High Energy and Stamina
  • Attention to Detail
  • Customer service-focused
  • Guest Service and Support
  • Teamwork and Collaboration
  • Ability to Lift 30 Pounds

Timeline

Sales Associate

Suntan City
02.2024 - Current

Cleaner

Djm Cleaning
11.2023 - 01.2024

VIP Bottle Server

Mirage
01.2022 - 03.2024

Food Service Worker

Tropical Smoothie
07.2019 - 11.2019

Host

Longhorns Steakhouse
04.2019 - 06.2019

Manger

Tobacco And Vape
03.2017 - 04.2019

High School Diploma -

Northwest Guilford High School

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Kira Bailey