KIRA BARLEY
Rockport,ME
Summary
Reliable and detail-oriented professional with experience in healthcare administration and childcare. Skilled in communication, multitasking, time management, and organization. Self-motivated and able to work independently, with strong collaboration skills in team settings. Adaptable and resilient in high-pressure environments, quick to learn, and committed to continuous growth. Currently pursuing a BA in Interdisciplinary Studies, bringing a thoughtful, well-rounded approach to problem solving.
Overview
9
9
years of professional experience
Work History
Lead Patient Service Specialist
Maine Health
Rockport, ME
05.2022 - Current
- Leads front-desk and patient access operations, managing check-in/check-out, scheduling, insurance verification, copays, and patient communications in a high-volume outpatient setting.
- Manages all departmental referrals, reviewing patient clinical information for urgent-only scheduling, and coordinates referral renewals in compliance with insurance requirements.
- Acts as Epic Superuser, attending monthly system update meetings and providing support, troubleshooting, and workflow guidance for staff.
- Manages a multi-line phone system, triaging calls and routing messages to facilitate communication between patients, providers, and care teams.
- Supports clinical operations by downloading and preparing glucose monitor and insulin pump data for provider review; train staff on data retrieval and report generation.
- Independently coordinates patient panel transitions during turnover, ensuring continuity of care and minimal disruption to patients.
- Oversees ordering and inventory of medical and office supplies, maintaining operational readiness while controlling costs.
- Maintains a clean, organized, and welcoming clinic environment to support a positive patient experience.
Assistant Toddler Teacher /Assistant Preschool Teacher
Penbay YMCA
Rockport, ME
03.2019 - 05.2022
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Used classroom observations to create written assessments of each child's development and reported back to parents
- Consulted with parents to build and maintain positive support networks and support continuing learning strategies
- Encouraged children to be understanding of and patient with others
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels
- Maintained child-friendly environment with access to outdoor activities
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Resolved conflicts and negotiated mutually beneficial agreements between children.
Dishwasher/Prep Cook
Deerfoot Farm
Appleton, ME
06.2017 - 08.2017
- Offered enthusiastic and personable service to all customers
- Supported wait staff and other team members in completing tasks
- Inventoried and restocked items as needed
- Practiced proper safety and sanitation standards
- Cleared dirty dishes and cleaned tables
- Prepared ingredients for menu items
- Cooked menu items according to specified instructions.
Education
Bachelor of Arts - Interdisciplinary Studies
University of Maine
Augusta, ME01-2032
Some College (No Degree) - English And Education
Wheaton College
Norton, MAHigh School Diploma -
Camden Hills Regional High School
Rockport, ME06.2018
Skills
- Team Collaboration & Leadership: Coordinate and support team efforts in varied environments
- Communication: Provide clear verbal and written communication with clients, coworkers, and supervisors
- Adaptability & Quick Learning: Thrive in new roles and quickly master diverse tasks
- Customer Service & Reception: Provide professional, personable service while managing front-desk and administrative responsibilities
- Administrative & Technical Skills: Manage office workflows, scheduling, data entry, and utilize Microsoft Office Suite and Google Workspace
- Writing & Editing: Produce clear, concise, and professional content across multiple formats
- Strategic Thinking & Initiative: Anticipate needs, plan ahead, and solve problems proactively
Timeline
Lead Patient Service Specialist
Maine Health
05.2022 - Current
Assistant Toddler Teacher /Assistant Preschool Teacher
Penbay YMCA
03.2019 - 05.2022
Dishwasher/Prep Cook
Deerfoot Farm
06.2017 - 08.2017
Some College (No Degree) - English And Education
Wheaton College
High School Diploma -
Camden Hills Regional High School
Bachelor of Arts - Interdisciplinary Studies
University of Maine