Kira Changkachith
Garden Grove,CA
Summary
Dynamic customer service professional with extensive experience at Starbucks, excelling in high-pressure environments. Proven ability in conflict resolution and staff training, ensuring exceptional service and satisfaction. Skilled in medical coding and data entry, demonstrating meticulous attention to detail and effective communication to enhance team performance and drive sales success.
Overview
3
3
years of professional experience
Work History
Cashier
Airoma Cafe
Garden Grove, CA
03.2025 - Current
- Worked closely with front-end staff to assist customers.
- Answered customers' questions and provided information on store procedures or policies.
- Followed company security procedures for handling large sums of money.
- Used suggestive selling techniques to promote add-on sales.
- Greeted customers promptly and responded to questions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Associate
Nordstrom
Costa Mesa, CA
12.2024 - 03.2025
- Worked with fellow sales team members to achieve group targets.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Described merchandise and explained use, operation and care.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed credit card transactions quickly and securely.
- Maintained records related to sales for store management.
- Answered incoming telephone calls to provide store, products and services information.
Barista
Starbucks
Garden Grove, CA
10.2021 - 10.2024
- Designed eye-catching displays to advertise special events.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Created complex, hand-crafted beverages based upon customer preferences.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Managed cash register and processed transactions with accuracy and integrity.
Education
Certificate - Medical Coding
Santiago Canyon College
Orange, CA05-2025
Certificate - Medical Billing
Santiago Canyon College
Orange, CA03-2025
Certificate - Medical Terminology
Santiago Canyon College
Orange, CA03-2025
High School Diploma -
Pacific Coast
Tustin, CA06-2023
Skills
- Medical coding
- Patient billing
- Customer service
- Data entry
- Attention to detail
- Basic math
- Time management
- Conflict resolution
- Medical Terminology
- Staff training
- POS systems
- Payment collection
- Clear communication
- Time management skills
Languages
English
Professional
Spanish
Elementary
Timeline
Cashier
Airoma Cafe
03.2025 - Current
Sales Associate
Nordstrom
12.2024 - 03.2025
Barista
Starbucks
10.2021 - 10.2024
Certificate - Medical Coding
Santiago Canyon College
Certificate - Medical Billing
Santiago Canyon College
Certificate - Medical Terminology
Santiago Canyon College
High School Diploma -
Pacific Coast
Similar Profiles
Gaylou PabayoGaylou Pabayo
Barista/Coffee Shop Supervisor at Ewan Cafe,Social Cafe,Baristo Cafe,3 Bean RoasteryBarista/Coffee Shop Supervisor at Ewan Cafe,Social Cafe,Baristo Cafe,3 Bean Roastery
Adan HayesAdan Hayes
Cafe Server at Red Dirt Cafe, Mulbury Lane CafeCafe Server at Red Dirt Cafe, Mulbury Lane Cafe
CLARISA BOLANOSCLARISA BOLANOS
Cashier - Customer Service Assistant at WHITE CRESCENT CAFE (PAPA ROTI CAFE )Cashier - Customer Service Assistant at WHITE CRESCENT CAFE (PAPA ROTI CAFE )
JOIANNA MCDUFFJOIANNA MCDUFF
Interior Designer/ Project Coordinator at Regency ContractorsInterior Designer/ Project Coordinator at Regency Contractors
Briana PerezBriana Perez
Medical Assistant/Front Desk Receptionist at Dr. M. Forghani-Arani, D.oMedical Assistant/Front Desk Receptionist at Dr. M. Forghani-Arani, D.o