Kira Chapman
Fort Pierce
Summary
Server/Bartender with years of experience adept at enhancing customer satisfaction through detailed menu knowledge and effective upselling techniques. Demonstrates strong physical stamina and adaptability, managing high-pressure environments with ease while excelling in wine and liquor service. Committed to fostering memorable dining experiences and eager to leverage skills to drive future success in the hospitality industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/ Bartender
The Woods Jupiter
Harbourside Place 129 Soundings Ave Jupiter, FL 33
11.2025 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
SERVER
Kyle G’s The Chicken Place at Port Saint Lucie
Port Saint Lucie
03.2024 - Current
- Deliver exceptional customer service, manage multiple tables efficiently, and collaborate seamlessly with kitchen staff to ensure a top-notch dining experience.
- Maximize sales through upselling techniques and menu knowledge. Maintain high standards of cleanliness and adhere to food safety protocols.
- Assist in training new team members, sharing best practices for customer service. Resolve guest concerns promptly to ensure satisfaction.
- Accurately process payments and manage cash transactions. Maintain thorough knowledge of menu items, specials, and dietary restrictions.
SERVER/BARBACK
Flavio’s Brick Oven And Bar at Sarasota
Sarasota, FLORIDA
12.2019 - 10.2023
- Memorized menu to help diners make informed meal choices: daily specials, appetizers as well as daily cocktail specials, high end Italian wines and some French / Spanish wines.
- Consult with chef for recommended wine pairings of weekly specials and with chefs created dishes on menu.
- Assisted management in rush-hour periods by taking extra tables and delivering take out orders when available.
- If available assist food runner as back up when needed. Also assisted bartenders by making my own cocktails and pouring wine by the glass during rush peeks.
- Promote desserts / after dinner dessert cocktails and liqueurs, Cappuccino/Espresso
- Buss my own tables when needed for client turnover.
- Assisted management with training new hires / including bussers - servers and some kitchen staff.
- Willing to fill in at moments notice due to unforeseen circumstances.
HOSTESS/TOGO
Cheddar’s Scratch Kitchen at Tampa
Tampa, FL
08.2017 - 12.2020
- Greeted 75+ patrons and coordinated table assignments to meet party preferences and requests while communicating expected wait times.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
- Helped bus tables and ran food patrons during high volume periods.
- Accommodated To-Go Orders for 35+ Patrons a night
- Closed out podium at end of shift and maintained order and organization.
- Stocked service areas with supplies to deliver faster service to guests.
Education
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Hillsborough Community College
Tampa, FL05.2026
High School - undefined
Gaither High School
05.2017
Skills
- Customer Service
- Physical Stamina
- Wine Service
- Liquor Service
- Adaptability
- Menu Knowledge
- Upselling
- Multitasking
Certification
- Jun 2024 FOOD HANDLER CERTIFICATION
- Serv Safe
- Responsible vendor
Languages
English Native
Additional Information
Authorized to work in the US for any employer
Timeline
Server/ Bartender
The Woods Jupiter
11.2025 - Current
SERVER
Kyle G’s The Chicken Place at Port Saint Lucie
03.2024 - Current
SERVER/BARBACK
Flavio’s Brick Oven And Bar at Sarasota
12.2019 - 10.2023
HOSTESS/TOGO
Cheddar’s Scratch Kitchen at Tampa
08.2017 - 12.2020
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Hillsborough Community College
High School - undefined
Gaither High School