Technical Support Specialist
Gallup McKinley County School District
01.2023 - 08.2023
- Monitored systems in operation and quickly troubleshot errors (printers, laptops, desktops, viewboards, projectors)
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Diagnosed, researched and troubleshot hardware, software and network issues.
- Explained technical issues in clear terms to non-technical individuals to promote better understanding.
- Educated non-technical users in technology operation and best practices
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Worked individually without supervision as well collaboratively on projects and to diagnose computer system
- Have experience with managing inventory on excel and other online software