Kira Ettelson
Salt Lake City,UT
Summary
Results-driven receptionist with a proven track record in customer service and complaint resolution. Skilled in coordinating communication between medical staff and patients, enhancing care delivery and patient experience. Focused on achieving high standards of patient satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Foothill Family Clinic
Draper, UT
02.2026 - Current
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.
- Maintained accurate patient records using electronic health record systems.
- Coordinated communication between medical staff and patients to facilitate care delivery.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Restaurant Server
The Village Smithy Restaurant
Carbondale, CO
05.2016 - 09.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Executed timely order delivery and accurately processed transactions to enhance dining experience.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Managed multiple tables simultaneously while maintaining attention to detail and quality service.
Restaurant Manager
The Village Smithy Restaurant
Carbondale, CO
05.2016 - 09.2025
- Managed daily restaurant operations, ensuring high-quality service and efficient workflow.
- Trained and mentored staff on customer service excellence and menu knowledge.
- Developed and implemented promotional strategies to enhance guest experiences.
- Oversaw inventory management, reducing waste through effective stock control practices.
- Established safety protocols, ensuring compliance with health regulations and standards.
Teacher's Assistant
Roaring Fork School District # 1
Carbondale, CO
08.2018 - 05.2020
- Supported classroom activities by preparing instructional materials and resources.
- Assisted teachers with lesson implementation and student engagement strategies.
- Facilitated small group activities to enhance individualized learning experiences.
- Monitored student progress and provided feedback to support academic growth.
Education
Bachelor of Science - Nursing
Salt Lake Community College
Salt Lake City, UT05.2028
High School Diploma -
Roaring Fork High School
Carbondale, CO05.2020
Associate of Arts - Spanish
Colorado Mountain College
Glenwood Springs, CO12.2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Team management
- Passion for customer satisfaction
- Complaint resolution
Certification
- CPR certified
- Dementia training certified- Through the University of Utah
- Food Safty Manager certified
Languages
Spanish
Professional Working
Interests
- Road Trips
- Embracing outdoor adventures such as boating and camping
- Stand-up Paddleboarding (SUP)
- Backpacking
- Hiking
Timeline
Receptionist
Foothill Family Clinic
02.2026 - Current
Teacher's Assistant
Roaring Fork School District # 1
08.2018 - 05.2020
Restaurant Server
The Village Smithy Restaurant
05.2016 - 09.2025
Restaurant Manager
The Village Smithy Restaurant
05.2016 - 09.2025
Bachelor of Science - Nursing
Salt Lake Community College
High School Diploma -
Roaring Fork High School
Associate of Arts - Spanish
Colorado Mountain College