KIRA FERNANDEZ
Summary
eCW Analyst with extensive expertise in healthcare informatics, specializing in optimizing EMR systems and ensuring data integrity. Skilled in technical support, project management, and healthcare analytics, driving improvements in clinical operations. Passionate about leveraging data-driven strategies to enhance patient care and streamline workflows.
Overview
17
17
years of professional experience
1
1
Certification
Work History
ECW Administrator
Randstand- Wellmed
Remote
01.2024 - Current
- Developed creative solutions for complex eCW issues, ensuring system stability and performance while adapting to evolving healthcare needs
- Fostered strong partnerships with cross-functional teams, aligning eCW implementations with organizational goals and enhancing overall efficiency
- Pioneered data-driven strategies using patient portal insights, leading to substantial improvements in documentation quality and patient care outcomes
- Analyze eCW workflows, identifying bottlenecks and implementing targeted optimizations to enhance system performance and user satisfaction
- Partner with healthcare teams to customize eCW solutions, ensuring seamless integration and alignment with specific clinical needs and goals
- Leverage patient portal data to drive improvements in documentation accuracy, leading to enhanced patient care outcomes and operational efficiency
- Configure patient portal for different supportive care initiatives
- Successfully implemented and managed eCW product activations for (Sunoh AI, healow Televisits, Open Access, Patient Portal, Kiosk, and healow Check-In) across the enterprise
- Develop creative solutions for complex eCW challenges, adapting to evolving healthcare needs and pioneering data-driven strategies for improved patient care
- Optimize eCW performance through targeted enhancements, leading to substantial improvements in system stability, user satisfaction, and operational efficiency
- Successfully implemented Population Health management modules CCM, Care Plan Oversight module to help practices manage patients' post-acute, HEDIS Measures
- Created comprehensive test plans for upgrades and CP releases, ensuring smooth transitions and minimal disruptions to healthcare operations
- Initiated Population Health management module implementation, enhancing practices' ability to effectively manage post-acute care and HEDIS measures
ECW Administrator
Kamis
Remote
03.2021 - 01.2024
- Streamlined EMR sustaining operations, enhancing system efficiency
- Swiftly resolved complex eCW issues, ensuring seamless patient care
- Leveraged strategic data extraction to minimize downtime during EPIC transitions
- Prioritized and tracked EMR enhancement projects using Agile methodologies
- Led cross-functional teams in Agile-based EMR enhancement projects, fostering a culture of continuous improvement and innovation
- Architected forward-thinking EMR strategies, aligning technology solutions with evolving healthcare needs and regulatory requirements
- Pioneered EMR optimization strategies, driving seamless transitions and enhancing patient care efficiency in eCW and EPIC systems
- Implemented HEDIS measures for efficiency
- Conducted in-depth eCW data analysis, identifying key areas for improvement and implementing targeted enhancements to streamline workflows
- Managed patient portal and healow televisit configurations, ensuring seamless integration and improved accessibility for healthcare providers and patients
ECW Consultant
Aegistech
Remote
04.2020 - 03.2021
- Collaborate with stakeholders to streamline workflows, boosting claim processing efficiency
- Administer eCW system, manage security roles, and ensure seamless healthcare operations
- Architected comprehensive eCW project plans, aligning stakeholder needs with system capabilities to drive long-term success and client satisfaction
- Orchestrated eCW v11.305c upgrade, ensuring a smooth transition and improved functionality for healthcare providers and staff
- Conducted comprehensive eCW system audits, refining security roles and access protocols to fortify data integrity and compliance standards
ECW Consultant/CSM/DBA/PM
MediQore
Remote
08.2016 - 03.2020
- Created training materials with Captivate, boosting user proficiency and system adoption
- Provided tailored solutions for Montrose Hospital, strengthening client relationships
- Led system upgrades using APU tools and implemented eCW v11, substantially improving efficiency and user experience
- Created comprehensive training materials with Captivate, measurably boosting user proficiency and adoption of new system features
- Implemented ADAMS for patient education in eCW
- Assisted in developing restructured workflows for MU attestation
- Managed database servers with precision, streamlining processes to effectively support multiple healthcare facilities
- Optimized eCW, enhancing healthcare operations and user experience while ensuring data integrity across multiple facilities
- Act as eCW administrator and manage system build and configuration
- Delivered tailored eCW solutions for Montrose Hospital, strengthening client relationships and addressing specific healthcare requirements
ECW Consultant
Littleton Regional Hospital
01.2014 - 08.2016
- Manage new user onboarding and configurations for eCW
- Provide technical support for all eCW issues
- Optimized EHR system configurations, enhancing security and user experience
- Streamlined workflows for MU guidelines and ACO collaboration
- Successfully implemented Chronic Care Management (CCM) to promote better health outcomes for patients with chronic conditions
- Pioneered custom EHR builds for multi-specialty clinics, integrating Lab and Radiology
- Developed innovative solutions for system upgrades and interfaces
- Provided comprehensive training and support for EHR users
- Offered technical expertise for eCW issues, ensuring smooth operations across practices
- Implemented EBO reporting tools, boosting administrative efficiency
- Created impactful workflows that aligned with ACO and RHC collaboration goals
- Build custom Care Plans (CP) to monitor progress and patient health risk assessments
- Fostered stakeholder relationships to evaluate system upgrades
- Partnered with project managers on interface development, driving cross-functional success
- Delivered comprehensive training and technical support for EHR users
- Ensured smooth operations across practices, addressing eCW issues promptly
Medical Field Tech Lead
ECS
Remote
01.2010 - 11.2013
Medical Field Tech
ECS
Remote
01.2009 - 01.2010
Education
Bachelor of Arts - Liberal Arts
St. John's University
01.2012
Master of Science - Health Informatics, Information Management
East Carolina University
Skills
- eCW optimization
- Workflow analysis
- Project management
- Data-driven strategies
- EMR implementation
- Patient care improvement
- Technical support
- System audits
- Agile methodologies
- Stakeholder engagement
- System analysis
- Strategic planning
Certification
• eCW v9, v10, v11
• Credentialed EPIC Prelude/ADT
• Viper Anesthesia & Viper EMR Perfusion
Accomplishments
- Enhanced ECW Performance: Improved system performance by 35% through targeted eCW optimizations.
- Led ECW Activations: Successfully implemented six eCW product activations across enterprise.
- Streamlined EMR Processes: Reduced EMR transition downtime by 50% through strategic data extraction.
Timeline
ECW Administrator
Randstand- Wellmed
01.2024 - Current
ECW Administrator
Kamis
03.2021 - 01.2024
ECW Consultant
Aegistech
04.2020 - 03.2021
ECW Consultant/CSM/DBA/PM
MediQore
08.2016 - 03.2020
ECW Consultant
Littleton Regional Hospital
01.2014 - 08.2016
Medical Field Tech Lead
ECS
01.2010 - 11.2013
Medical Field Tech
ECS
01.2009 - 01.2010
Bachelor of Arts - Liberal Arts
St. John's University
Master of Science - Health Informatics, Information Management
East Carolina University
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