Kira Janzen
Hialeah,FL
Summary
Adept Customer Service Manager with a proven track record at Heat Pest Services, enhancing customer satisfaction through expert quality assurance and effective problem-solving. Excelled in staff coordination and prioritization, significantly improving service response times. Demonstrates exceptional time management and multi-tasking abilities, driving positive changes in customer service processes.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Heat Pest Services
Hialeah, FL
02.2022 - 03.2024
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Created reports on customer feedback, complaints, and suggestions for management review.
Education
High School Diploma -
Mater Academy Middle High
Hialeah05-2024
Skills
- Quality assurance
- Work prioritization
- Problem-solving
- Time management
- Skilled multi-tasker
- Staffing coordination
Timeline
Customer Service Manager
Heat Pest Services
02.2022 - 03.2024
High School Diploma -
Mater Academy Middle High
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