Kira Lovell
Houma ,LA
Summary
Despite limited work experience, I bring a strong work ethic, adaptability, and a commitment to excellence. With a proven track record of reliability and a dedication to continuous learning,
I am now seeking a position that offers growth opportunities and the potential for career advancement. I am enthusiastic about contributing my knowledge and skills to the highest standard.
Overview
3
3
years of professional experience
Work History
Phone Sales Associate
Excess Telecom
07.2024 - 12.2024
- Increased customer satisfaction by addressing and resolving phone inquiries promptly and professionally.
- Established rapport with customers, building trust that led to increased referrals and repeat business.
- Consistently met or surpassed daily call quotas by prioritizing tasks effectively throughout the workday.
- Served as a brand ambassador for the company, reflecting a positive and professional image in all customer interactions.
- Developed personalized scripts for various product offerings, improving the effectiveness of sales presentations.
- Enhanced product knowledge by participating in routine training sessions, enabling better understanding of features and benefits when presenting to customers.
- Built relationships with customers using strong persuasion and active listening skills.
Key Holder
Dollar General
10.2023 - 12.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
Cashier Team Lead
Rouses
06.2022 - 11.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Cashier Manager
Houma Seafood and Fresh Market
02.2022 - 06.2022
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12.2021
Skills
- Goal oriented
- Computer skills
- Organization
- Objection handling
- Persuasive speaking
- Attention to detail
- Adaptability and dependability
- Verbal and written communication
- Professional communication
- Relationship building
Timeline
Phone Sales Associate
Excess Telecom
07.2024 - 12.2024
Key Holder
Dollar General
10.2023 - 12.2024
Cashier Team Lead
Rouses
06.2022 - 11.2022
Cashier Manager
Houma Seafood and Fresh Market
02.2022 - 06.2022
High School Diploma -
Penn Foster Career School