Kira Melvin
Stafford,USA
Summary
Dedicated and detail-oriented Medical and Ophthalmic/Optometric Assistant with a proven track record of enhancing clinical and administrative operations in fast-paced healthcare environments. Expertise in patient care, vital signs collection, documentation, and effective patient communication ensures delivery of compassionate, high-quality service. Committed to leveraging strong clinical and organizational skills to optimize provider workflow and drive positive patient outcomes. Eager to contribute to a dynamic team focused on delivering exceptional healthcare experiences.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Dental Patient Access Representative II
Konza Prairie Community Health Center
Junction City, Kansas
12.2025 - 05.2026
- Managed patient scheduling for dental providers, coordinating appointments, while optimizing clinic workflow and provider availability.
- Verified patient insurance eligibility, benefits, and coverage to ensure accurate billing and minimize claim denials.
- Registered new and returning patients by collecting and updating demographic, medical, and insurance information in the EHR system (eClinical Works).
- Provided front line customer service by answering high volume phone calls, addressing patient inquiries, and resolving scheduling or billing concerns.
- Collected copayments, processed payments, and maintained accurate financial documentation.
- Maintained HIPAA compliance while handling confidential patient information.
Medical Assistant
Xpress Wellness Urgent Care
Junction City, Kansas
09.2025 - 12.2025
- Prepared patients for exams, recorded vital signs, and assisted with minor procedures.
- Maintained accurate patient records using eClinical Works.
- Administered injections, collected urine samples, and performed EKG’s as needed.
- Collected blood samples for diagnostic testing with attention to accuracy and proper identification.
- Collected specimens and performed testing for COVID, flu, strep, mono, RSV, and pregnancy.
- Educated patients on medications, treatments, and aftercare instructions.
Customer Service Advocate
United Healthcare
02.2023 - 04.2025
- Served as the first point of contact for members, addressing inquiries related to health insurance plans, benefits, and claims processing.
- Utilized problem solving skills to resolve complex issues efficiently while ensuring member satisfaction and compliance with company policies.
- Educated members on plan options, eligibility, and coverage details, facilitating informed decision making regarding their healthcare.
- Processed member requests for policy changes, renewals, and claim status updates in a timely manner.
- Collaborated with different teams and departments across the company to enhance service delivery and improve overall member experience.
- Maintained accurate records of member interactions and follow up to ensure resolution and satisfaction.
Optometric Technician/Front Desk Specialist
The Eye Doctors
Junction City, Kansas
03.2022 - 10.2022
- Greeted clinic visitors and operated a multi-line telephone system, scheduling appointments, and assisting patients with prescription refills, billing issues and insurance questions.
- Printed and faxed medical records as directed by the physician in compliance with HIPAA.
- Scan medical records, create claims and enter demographic information through EMR software.
- Implemented changes to scheduling system to improve patient flow (grouping similar services, avoiding scheduling more than one new patient per hour, etc.)
- Performed pre-testing for patients including diagnostic testing, recording comprehensive eye and medical histories in the EMR system.
- Provided excellent customer service directing patients to appropriate departments for assistance and addressing any issues or concerns they have.
- Verified insurance coverage for all new patients and monitored existing patients’ insurance coverage for potential changes.
Ophthalmic Assistant
Kelsey Seybold
Houston, Texas
01.2020 - 03.2022
- Performed initial patient work ups including taking comprehensive eye histories and completing diagnostic testing to ensure accurate information is presented to the physician.
- Documented thorough ophthalmic exam details and procedures through the Epic EHR system to maintain updated patient charts and medical histories.
- Monitored daily patient flow for multiple doctors and provided additional support to co-workers and doctors during patient overflow.
- Coordinated fast paced scheduling of back-to-back patient appointments, consistently delivering a highly organized and seamless patient experience by efficiently sticking to timelines.
- Perform administrative duties including scheduling patient appointments, answering phone calls, and responding to emails through MKO.
- Led new hire training in electronic health records system (Epic) for technicians and nurses.
- Ensured new team members are properly trained in administrative and clinic processes that support great patient experiences and outcomes and exceed compliance with privacy and safety (HIPAA) standards.
Ophthalmic Assistant
Houston Lasik & Eye
Houston, Texas
03.2018 - 01.2020
- Applied skills in clinical medicine to collect chief complaints, medical history, and medication lists from patients.
- Counseled patients in person and over the phone regarding their diagnoses to ensure their questions and concerns were properly addressed in a timely manner.
- Executed initial patient work ups using ophthalmic testing skills and completed efficient documentation of exam details, testing, and surgical procedures to foster continuity of care.
- Scheduled, greeted, checked in, and checked out patients, answered phones, completed appropriate paperwork.
- Authorized drug refills and provided detailed prescription information to pharmacies to help patients obtain and adhere to treatment regimens.
- Professionally and courteously navigated all direct patient contact with excellent oral, written, and communication skills, prepped and delivered information along to the presiding doctor ahead of their consultation with the patient.
Education
Medical Assistant Diploma -
Fortis College
Houston, Texas10-2017
Diploma - undefined
Elsik High School
Houston, Texas06-2015
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Medical terminology
- Healthcare systems navigation
- Patient education
- Multitasking and organization
- Appointment scheduling
- Patient check-in
- Phone and email etiquette
- Registration and admissions
Certification
BLS & CCMA
Timeline
Dental Patient Access Representative II
Konza Prairie Community Health Center
12.2025 - 05.2026
Medical Assistant
Xpress Wellness Urgent Care
09.2025 - 12.2025
Customer Service Advocate
United Healthcare
02.2023 - 04.2025
Optometric Technician/Front Desk Specialist
The Eye Doctors
03.2022 - 10.2022
Ophthalmic Assistant
Kelsey Seybold
01.2020 - 03.2022
Ophthalmic Assistant
Houston Lasik & Eye
03.2018 - 01.2020
Diploma - undefined
Elsik High School
Medical Assistant Diploma -
Fortis College