Kira Mettler
Auburn,NY
Summary
Experienced professional with strong background in product support. Adept at resolving complex technical issues, improving customer satisfaction, and ensuring seamless product functionality. Valued for effective team collaboration, adaptability, and delivering impactful results. Skilled in troubleshooting, customer communication, and technical documentation. Reliable and flexible, excelling in dynamic environments.
Experienced with providing comprehensive support for diverse product lines, ensuring customer satisfaction and system functionality. Utilizes problem-solving skills and technical knowledge to address and resolve issues efficiently. Track record of maintaining high customer satisfaction through clear communication and effective troubleshooting.
Overview
2026
2026
years of professional experience
Work History
Product Support Specialist
D&W Diesel
Auburn, NY
01.2014 - Current
- Provided technical support for customers, resolving issues with product functionality and performance.
- Assisted in troubleshooting software and hardware problems, ensuring timely solutions for client inquiries.
- Collaborated with cross-functional teams to enhance product features based on customer feedback.
- Documented support processes and created user guides to improve customer understanding of products.
- Trained new team members on support protocols and tools, fostering a collaborative work environment.
- Mentored junior staff, sharing expertise in best practices for customer engagement and technical support.
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
IBS/Outside Sales
Napa / Lights Auto Parts Inc.
Auburn, NY
2008 - 12.2013
- Managed incoming and outgoing vehicle repair orders, maintained phone orders, customer service, supervised back shop, maintained stock, and ordered parts for any open invoices, scheduled associates, aided walk in customers maintained over 35 accounts on a weekly basis and maintained my accounts’ inventory, collections of accounts, sold special programs to current accounts and obtained new accounts.
Service Writer
H & L Ford
Auburn, NY
01.2006 - 01.2004
- Handled customer concerns for vehicles being brought in for service or repair and performed detailed explanation for the consumers on what services should be performed. Sold specific jobs to maintain customer’s vehicles and cashed out customers, customer sevice.
Delivery Driver / Counter Sales
Napa Auto Parts
01.2004 - 01.2000
- Maintained the stores appearance, made sure stock was properly put away, deliveries for customers handled in a manner of time necessary for the customer’s needs. Answered phone calls for customer accounts and handled any walk in customer with aid in finding the necessary parts.
Education
GED -
BOCES
Auburn, NY06-2000
Skills
- Network troubleshooting
- Remote support
- Telephone support
- Hardware troubleshooting
- Application support
Summary of Qualifications
Outside Sales Associate/Assistant Manager with experience in a major automotive retail store. Skilled at customer service, phone sales, outside sales, knowledge of automotive parts, employee scheduling, maintaining customer base and collections.
Timeline
Product Support Specialist
D&W Diesel
01.2014 - Current
Service Writer
H & L Ford
01.2006 - 01.2004
Delivery Driver / Counter Sales
Napa Auto Parts
01.2004 - 01.2000
IBS/Outside Sales
Napa / Lights Auto Parts Inc.
2008 - 12.2013
GED -
BOCES