Kira Page
Conduent, LLC
Jackson,MS
10
years of professional experience
Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Milieu Counselor focused on building strong and supportive relationships with clients, staff and management. Experienced Server with 5+ years' fine dining experience. Successful track record of building repeat clientele.
Work History
Customer Service Representative
2 Months- Accurately documented, researched and resolved customer service issues.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Managed high call volume with tact and professionalism.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Customer Service Specialist
2 Years 6 Months- Advanced technical support for cable, digital phones services and high speed internet (Wireless).
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Properly directed inbound calls in phone queues to improve call flow.
- Demonstrated mastery of customer service call script within specified time frames.
- Dual Billing and repair system specialist.
Server
9 Months- Assisted in maintaining preparation and service areas in a sanitary condition.
- Responsible for all garnishes for main courses, pasta, soups and potages.
- Filled beverage and ice dispensers.
- Executed daily production lists and goals.
- Performed all transactions in a cordial, efficient and professional manner.
- Prepared checks itemizing total meal costs and sales taxes.
Shift Supervisor
2 Years 9 Months- Promoted good behavior by using the positive reinforcement method.
- Administered medication and minor first aid to sick and injured students.
- Revised treatment plans in consultation with clinical psychiatrist based on patient progress.
- Consulted with clients when developing long term treatment plan goals and objectives.
- Counseled clients to help them understand and overcome personal, social and behavioral problems.
Regional Shift Supervisor
1 Year 4 Months- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
- Took and recorded patients' temperature, pulse and blood pressure.
- Assisted patients with daily functions.
- Delivered in-home care to disabled children and adults.
- Ensured safety and well-being of patients.
- Assisted patients with bathing, dressing, and hygiene and grooming.
- Completed all daily living tasks to enhance the quality of life of elderly patients.
Guest Services Specialist and Trainers
5 Months- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Politely assisted customers in person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Lead Customer Service Rep
3 Months- Managed call center from initial start-up to full operational status.
- Analyzed call volume and average call time to monitor Customer Service Representative Performance and productivity.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Gathered and verified all required customer information for tracking purposes.
- Managed high call volume with tact and professionalism.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Education
Bachelors - Sociology
Sociology
Associate of Arts - Criminal Justice
Criminal Justice
High School Diploma
Skills
MS Windows and office proficient
Passion for learning and retaining information
Strong client relations
Cash flow management
Positive and optimistic
Self-sufficient and confident
Effective listening and following directives
Avaya Software knowledge
Familiarity with Key Performance Indicators (KPIs)
Strong problem solving aptitude
Timeline
Customer Service Representative
Conduent, LLC
04.2017 - 06.2017Read More
Customer Service Specialist
Comcast Xfinity
08.2014 - 02.2017Read More
Server
CurrentLogan's Roadhouse
08.2013 - 05.2014Read More
Shift Supervisor
Youth Residential Services
10.2008 - 07.2011Read More
Regional Shift Supervisor
Fidura and Associates
02.2008 - 06.2009Read More
Guest Services Specialist and Trainers
Target
09.2007 - 02.2008Read More
Lead Customer Service Rep
Logisticare
05.2007 - 08.2007Read More
Mullins High School
High School Diploma
Read More
Florence-Darlington Technical College
Associate of Arts from Criminal Justice
Read More
Winthrop University
Bachelors from Sociology
Read More