Kira Powers
Houston
Summary
Detail-oriented and highly organized administrative professional with 5 years of experience supporting executive teams . Customer centric professional at maintaining productivity and delivering high quality results independently while staying align with team goals . Seeking to leverage my adaptability at resolving customer inquiries, maintaining efficient communication, and ensuring high levels of customer satisfaction.
Overview
3
3
years of professional experience
Work History
Office Administrator
Divine Children’s Care Home
06.2024 - 03.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Office Clerk
Texas Health And Human Services
04.2023 - 02.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
CSR
Access2Care
08.2022 - 08.2023
- Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Forklift Operator
CVS Distribution Center
12.2021 - 04.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
High School Diploma -
Andy Dekaney High School
22351 Imperial Valley Dr06.2019
Skills
- Customer Satisfaction
- Administrative Support
- Filing systems
- Database entry
- Case Management
- Problem Solving
- Analytical Thinking
- Fast Typing Speed
- Documentation
- Strong Communication Skills
- Microsoft Office
- MS Office
Timeline
Office Administrator
Divine Children’s Care Home
06.2024 - 03.2025
Office Clerk
Texas Health And Human Services
04.2023 - 02.2024
CSR
Access2Care
08.2022 - 08.2023
Forklift Operator
CVS Distribution Center
12.2021 - 04.2022
High School Diploma -
Andy Dekaney High School
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