Kira Rakusin

GEICO

04.2016 - Current

Performed required monthly audits, following arbitration agreement details and documenting observations in computer system for further review.
Conducted regular meetings with arbiters to discuss complex disputes, establish standard procedures and address common concerns in conflict resolution.
Managed holistic case inventory for arbitration team, driving mutually beneficial outcomes and leveraging state-specific methods for mediation.
Provided onboarding and training to staff members, coordinating IT system access and conducting training specific to individual roles.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Excellent communication skills, both verbal and written.
Proved successful working within tight deadlines and a fast-paced environment.
Organized and detail-oriented with a strong work ethic.

Summary