Kira Robertson
Milton,FL
Summary
I am a highly motivated, go getter. Thrive when learning new things and do so quickly. I’m always up for a challenge and love learning new task. Once on task, I can get things done quickly, especially if on a deadline. Worked on multiple computer systems. I am proficient Microsoft Office Suite EXCEL, most POS systems, ADP, Automate. I am an excellent multitasker with superb organizational skills that have been refined by years of scheduling jobs/ appointments. I have great Written and verbal communication skills. I also have superior problem-solving skills especially when it comes to dealing with things of an ethical or questionable origin, I have years of customer service experience that really helps with talking to people, and creating great relationships.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
22
22
years of professional experience
Work History
Office Manager
Olshan Foundation Repair
08.2009
- These duties included all the duties of the receptionist plus production scheduling of eight production crews doing foundation work having to go to the job sites with the production manager and walk the sites having to go and pull permits that were required
- This was right after Katrina so there was a lot, answering the phones paying the bills running the cruise hiring employees firing employees dealing with any and all human resources payroll coordinating with CableLock
Cashier
Jet 24
10.2003
- Cleaning the stores stocking the store, cash handling lottery tickets, counting up tobacco, stocking receipt paper at the gas pumps turning on and off gas pumps
Front-End Manager
Food Outlet
10.2016 - Current
- Always promote and maintain exemplary, courteous, and efficient customers service to customers, vendors, and all other departments
- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store
- Assist General Manager with all recruiting, hiring, promoting, and termination processes in accordance with local, state, and federal laws
- Responsible for onboarding of all new hires
- Maintain and update company policy and procedure manual
- Ensure all employees read and understand the policy manual
- Monitor all work and ensure adherence to all human resource policies and procedures and provide training to staff
- Prepare daily, weekly, and monthly reports for the General Manager
- Supervise and monitor the total functions of the front end, all cashiers, and courtesy clerks
- Maintain security of the company safe and change funds
- Count safe during scheduled shifts
- Know and enforce security policies and procedures for store safes
- Keep safes locked at all times
- Accountable for security of all safe combinations, keys, and numbers
- Authorize and process all refunds, exchanges, price changes
- Cash and approve checks and monitor check cashing and tendering procedure making sure they are correctly followed
- Know, follow, and enforce all state and local laws, as well as company policies and procedures regarding the sale of alcoholic beverages, tobacco products, any other age restricted products and all federal and state laws and company procedures regarding WIC and processing of EWIC, all anti-money laundering (AML) policies and money service business (MSB) compliance and all company policies regarding child labor laws
- Know and enforce company dress code policies including proper use of name tags for all front-end employees
- Follow proper procedures for the sale of money transfers, money orders, and postage stamps
- Follow and enforce proper procedures for handling two-party checks and authorized payroll check procedures including check fees
- Follow and enforce all policies and proper procedures on banking and armored car services
- Ensure that all front-end associates take all breaks and lunches as scheduled
- Answer and facilitate all incoming phone calls with excellent customer service
- Assist in keeping checkout lines moving as fast as possible including unloading the bottom of shopping carts and bagging customers’ orders, maintaining the proper inventory levels of all items for sale in customer service area and candy racks
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports, and comparing against past variances to isolate and address possible causes
File clerk
Allen Turner Hyundai
09.2016 - 02.2017
- Filing an organizing every customer file in the dealership, sales and service
- Developing and maintaining databases
- Labeling and updating paper files
- Putting files, digital or paper, into their proper locations
- Gathering and organizing files and documents for coworkers’ use, such as for reports
- Maintaining supply inventories
- Troubleshooting computers, printers, fax machines, scanners, shredders and other office equipment
- Calling for maintenance and repairs of various office equipment as needed
- Answering phone calls and emails regarding documentation organization
- Photocopying and sending faxes
- Sorting, delivering, picking up and sending mail
Warranty clerk training
Allen Turner Hyundai
09.2016 - 02.2017
- Maintaining warranty records and processing warranty claims
- Reviewing customer claims and researching warranty terms
- Ensuring that the company complies with all warranty specifications
- Negotiating warranty payments for customers and settling claims
- Organizing, processing, and reviewing warranty claims made by customers
- Managing the manual claims process to vendors
- Processing parts grams and manual action grams
- Ensuring proper documentation and verifying criteria required by factory or distributor
- Notifying management of any deviations and corrections required
- Working closely with the service team to ensure the integrity of the repair orders
Waitress/Bartender
Coffee& Marrero/ Southern Daquiris
04.2014 - 09.2015
- Preparing and serving beverages to customers
- Interacting with customers, taking orders, and serving snacks and drinks
- Assessing customers' needs and making recommendations
- Mixing ingredients to prepare cocktails
- Checking customers' identification
- Restocking and replenishing bar inventory and supplies
- Welcoming and acknowledging guests in a friendly manner
- Taking beverage orders and serving them promptly
Cellular sales associate
Precellular Wireless
09.2010 - 02.2011
- Responsibilities included, but not limited to greeting customers learning about the newest technology, selling it to customers having them sign contracts, meeting sales, goals, and accessory goals, tech support in the store, transferring phone numbers, helping them with their accounts and their bills, taking bill payments opening and closing the store stocking merchandise Activate phones
- Taking care of customer service issues
- Answering customer questions
- Providing recommendations
- Organizing the store's supply
- Preventing theft
- Demonstrating products to customers
- Closing sales of phones, plans, and accessories
- Collecting customer information and accepting payment
Waitress/bartender
St. Rose Driving Range
10.2009 - 09.2010
- Responsibilities, including customer, service, mixing and serving drinks making change, bringing golf balls, smiling
John Jay Beauty School
09.2009 - 01.2010
Receptionist
Olshan Foundation Repair
10.2008 - 08.2009
- Responsibilities included answering the phone scheduling production jobs making sales calls, scheduling sales meetings, and inspections, working closely with the office manager
Accounts, payable, and receivables clerk
Premier Dodge
11.2005 - 10.2008
- Responsibilities, including handling any and all invoices, bills, contracts as far as people the dealership owes
- Also taking in all the money for the dealership anybody that owes us all incoming money tracking it, placing it in the appropriate accounts reconciling those accounts using spreadsheets 20 everything out, looking at statements dealing with a very large variety of people from all different fields
Cashier/ receptionist Dodge Kia / Buy here Pay here
Premier Auto Group
12.2003 - 08.2005
- Cashier receptionist responsibilities included, but not limited to receptionist you were answering the phone
- You were scheduling appointments
- Working closely with sales, people, managers, and customers
- Customer service at the front desk, pointing people in the right direction, multi-line phone system
- Cashier responsibilities handling of money and dealing with the service department, taking the invoices and customers from service dept making their appointments or any changes for them
- Knowledgeable enough to answer appropriate questions
Receptionist, Cashier, accounts, payables, and receivables, payroll, audits, and reconciliation
Premier Dodge Chrysler Jeep
03.2003 - 07.2003
- Receptionist Responsibilities included, but not limited to answering the phone, taking messages, paging employees helping customers
- Cashier responsibilities, including but not limited to cash handling, taking in money, counting recording of all cash and checks in and out the dealership
- Making change car payments down payments
- Invoicing customer accounts
- Accounts payables and receivables responsibilities, including, but not limited to dealing with any and all customer or service accounts, paying bills, pay invoices, creating invoices, filing appropriately reconciling accounts
- Payroll responsibilities, including making sure all employees got paid calculate their hours their holiday pay handling of their insurance and insurance claims anything HR related write ups issues between employees, etc
- I was also tasked with helping the controller with some very large audits that entailed going through all customer files making spreadsheets of all the appropriate information customer name, customer address, down payment, rebates tracking down all the information making sure everything was in those files, etc
- Reporting back to Chrysler dealing with Chrysler representatives to have all this handled
- A lot of these things were done in Microsoft Office and Excel
- I was trained as a floater in this dealership so that I can jump from dust to dust and do all of the jobs
- This was a very large dealership group, so I was being trained to be able to fill in for anyone and everyone that may need to leave order filled
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Education
St. Rose Driving Range - Waitress/bartender
St. Rose Driving Range
09.2010
John jay beauty school -
John jay beauty school
01.2010
Skills
- Proficient in Microsoft Office Suite, especially Excel
- Excellent multitasking and organizational skills
- Strong written and verbal communication skills
- Superior problem-solving skills
- Years of customer service experience
- Customer Service
- Organizational Skills
- Excellent multi-tasking ability
- Office Management
- Office Administration
- Data Entry
Timeline
Front-End Manager
Food Outlet
10.2016 - Current
File clerk
Allen Turner Hyundai
09.2016 - 02.2017
Warranty clerk training
Allen Turner Hyundai
09.2016 - 02.2017
Waitress/Bartender
Coffee& Marrero/ Southern Daquiris
04.2014 - 09.2015
Cellular sales associate
Precellular Wireless
09.2010 - 02.2011
Waitress/bartender
St. Rose Driving Range
10.2009 - 09.2010
John Jay Beauty School
09.2009 - 01.2010
Office Manager
Olshan Foundation Repair
08.2009
Receptionist
Olshan Foundation Repair
10.2008 - 08.2009
Accounts, payable, and receivables clerk
Premier Dodge
11.2005 - 10.2008
Cashier/ receptionist Dodge Kia / Buy here Pay here
Premier Auto Group
12.2003 - 08.2005
Cashier
Jet 24
10.2003
Receptionist, Cashier, accounts, payables, and receivables, payroll, audits, and reconciliation
Premier Dodge Chrysler Jeep
03.2003 - 07.2003
John jay beauty school -
John jay beauty school
St. Rose Driving Range - Waitress/bartender
St. Rose Driving Range
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